Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Communications Technician

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions: Connecting our Community.


Today, the means in which our clients connect continues to evolve. The demands for high-quality, secure, reliable technologies that ensure our customers across the region have everything they need to keep on top of it all just about everywhere they are. Bruce Telecom is focused on bringing innovative solutions to our customers including mobility, access to high-speed internet, digital tv, and business solutions.


Bruce Telecom is looking for a Communications Technician who will successfully ensure that our customers, both existing and new, will receive exceptional installation and repair services.


Job Summary:
The Communications Technician is responsible for the installation, maintenance and repair of telecommunication equipment and facilities for any Bruce Telecom customer.


Reports to: Manager of Operations

Responsibilities:

  1. Install Bruce Telecom services as requested by the customer through the Service Orderand Trouble Ticket Systems.
  2. Pre-wire residential and commercial buildings as requested by Bruce Telecom customers.
  3. Install, change, remove and test Bruce Telecom customer services.
  4. Promote all Bruce Telecom services while interacting with Bruce Telecom customers.
  5. Input relevant information about work performed on service orders or work orders andreport completed service orders to the Dispatcher.
  6. Maintain accurate customer records when changes or modifications are required.
  7. Determine, locate and fix reported service interruptions and report results back to theDispatcher.
  8. Train fellow employees as required.
  9. Engineer and design Telco systems at customer premises as required.
  10. Maintain professionalism while interacting with Bruce Telecom customers and staff.
  11. Ensure that all company property including vehicles, plant facilities and buildings areproperly maintained, stored and secured to prevent theft, damage or personal injury.
  12. Responsible for working in compliance with all company Health and Safety policies,procedures, and safe work practices.
  13. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:

Post-Secondary Diploma in Electronics or Telecommunications an asset

Applicants with equivalent experience will be considered

Required Qualifications/Skills and Experience:

  1. Two years’ experience in a similar role or in the telecommunications industry
  2. Valid Class G Driver’s License
  3. Strong interpersonal and communication skills
  4. Relationship building skills
  5. Possess good decision-making skills
  6. Organizational skills
  7. Well-developed conflict management skills
  8. Ability to manage multiple priorities

Working Conditions:

  • Inside and outside work in various weather conditions throughout the seasons
  • Exposure to hazards resulting from use of electrical, electronic, mechanical equipment (machines and tools), power equipment, chemicals, gases, etc.
  • May require working at heights

Physical Demands:

  • Repeated bending, squatting, stooping
  • Prolonged standing and walking
  • Climbing ladders, scaffolding
  • Pushing and pulling movements
  • Lifting weights up to 50lbs

Mental Demands:

  • Ability to handle and prioritize multiple tasks
  • Potential for an increased stress level

Hours of Work: 40 Hours per Week

Send Resume to: hr@brucetelecom.com

Customer Support Technician (FT)

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions:  Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

Marvel of all things Customer Service and Technology

In this front-line position, you will use your exceptional insight to detect customer needs and keep them connected to everything important…from working remotely to gaming with friends.

At Bruce Telecom, we live and breathe our Vision: Connecting our Community. We are in search of people like you to connect our customers to everything that matters, by providing AWESOME customer service through phone calls and emails to customers who require support. Customer requests involve a high volume of technical troubleshooting while also handling calls about account updates, and service education.

Bruce Telecom is looking for a Full Time Customer Support Technician who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.

As a trusted Customer Support Technician, you will:

  • Give our customers an amazing experience, with every interaction, by providing high-quality customer experience
  • Deliver exceptional service and technical support
  • Help customers using our innovative technology
  • Assist our sales team in enhancing the lifestyle of our customers by providing referrals for improved services

Reports to: IT & Support Manager

Responsibilities

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Work efficiently to shorten average call time, which will shorten wait times in the queue.
  5. Meet departmental metrics for performance and quality.
  6. Initiate trouble tickets and coordinate with various departments when required.
  7. When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
  8. Take responsibility for issues and follow-up / escalate accordingly.
  9. Provide specialized input as required for process improvements, & reducing repeat occurrences.
  10. Maintain and update various online and printed product information and manuals.
  11. Develop and maintain technical tips and procedures for departmental use as required.
  12. Complete other duties as required.

Minimum Education Requirements

  • Post-Secondary education in computer technology or equivalent experience
  • Experience in customer service/telemarketing

Qualifications & Skills

  • Must have exceptional customer relationship skills
  • Effective troubleshooting ability
  • Possess strong conflict management skills
  • Proven skills in teamwork
  • Must be able to multi-task effectively
  • Excellent communication skills
  • Must be comfortable with learning and using new technology
  • Valid Driver’s License

Working Conditions

  • Working in an office environment
  • Working in a retail location
  • Using the telephone to communicate with customers
  • Communication with other departments
  • Considerable time spent on the computer
  • Work at administration center or other work location
  • Work independently
  • Work with computers and network equipment

Hours of Work

  • 40 Hours per week

Customer Support Technician (PT)

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions:  Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

Marvel of all things Customer Service and Technology

In this front-line position, you will use your exceptional insight to detect customer needs and keep them connected to everything important…from working remotely to gaming with friends.

At Bruce Telecom, we live and breathe our Vision: Connecting our Community. We are in search of people like you to connect our customers to everything that matters, by providing AWESOME customer service through phone calls and emails to customers who require support. Customer requests involve a high volume of technical troubleshooting while also handling calls about account updates, and service education.

Bruce Telecom is looking for a Part-Time Customer Support Technician who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.

As a trusted Customer Support Technician, you will:

  • Give our customers an amazing experience, with every interaction, by providing high-quality customer experience
  • Deliver exceptional service and technical support
  • Help customers using our innovative technology
  • Assist our sales team in enhancing the lifestyle of our customers by providing referrals for improved services

Reports to: IT & Support Manager

Responsibilities:

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Work efficiently to shorten average call time, which will shorten wait times in the queue.
  5. Meet departmental metrics for performance and quality.
  6. Initiate trouble tickets and coordinate with various departments when required.
  7. When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
  8. Take responsibility for issues and follow-up / escalate accordingly.
  9. Provide specialized input as required for process improvements, & reducing repeat occurrences.
  10. Maintain and update various online and printed product information and manuals.
  11. Develop and maintain technical tips and procedures for departmental use as required.
  12. Complete other duties as required.

Minimum Education Requirements:

  • Post-Secondary education in computer technology or equivalent experience
  • Experience in customer service/telemarketing

Qualifications & Skills:

  • Must have exceptional customer relationship skills
  • Effective troubleshooting ability
  • Possess strong conflict management skills
  • Proven skills in teamwork
  • Must be able to multi-task effectively
  • Excellent communication skills
  • Must be comfortable with learning and using new technology
  • Valid Driver’s License

Working Conditions:

  • Working in an office environment
  • Working in a retail location
  • Using the telephone to communicate with customers
  • Communication with other departments
  • Considerable time spent on the computer
  • Work at administration center or other work location
  • Work independently
  • Work with computers and network equipment

Hours of Work:

  • 25 Hours per week

Interested candidates, please submit resume with cover letter to: stephanie.brunato@brucetelecom.com & hr@brucetelecom.com  

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