Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Residential Sales Representative

Job Summary:
The Residential Sales Representative will contribute to the company’s success by meeting sales
activity goals through contact with existing customers to upsell products and services, as well as
contact potential customers with the goal of engaging them in products and services.

Reports to: Manager of Sales

Responsibilities:

  1. Identify, establish, and maintain relationships with various customer audiences to help
    grow our customer base, including, but not limited to, residential home owners, real
    estate agents and offices, housing and construction developers.
  2. Analyze customer needs and interests in order to maximize sales and identify service
    requirements.
  3. Prepare and present high impact sales presentations to current and/or potential
    customers.
  4. Requires a high level of door-to-door sales and outbound calling activity.
  5. Prepare reports on all activities highlighting successes and areas for process
    improvements. Funnel reporting for sales activities.
  6. Keep current on all Bruce Telecom products and services as well as competitive activities
    and industry trends.
  7. Respond effectively to customer inquiries to improve the overall customer experience.
  8. Initiate service orders and coordinate with various departments ensuring data and
    records are inputted accurately. Calculate and apply service charges, billing credits and
    billing adjustments accurately.
  9. Take responsibility for issues and follow up or escalate accordingly.
  10. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements and Experience:
Post-Secondary Education in Sales or Business
Minimum 2 years in sales position
Previous experience in Telecommunications would be an asset

Required Qualifications/Skills:
Must have exceptional customer relationship skills
Demonstrated consultative selling skills and the ability to influence and close sales
Ability to adapt quickly to rapidly changing tasks and work environments
Possess strong conflict management and problem-solving skills
Ability to interface internally with tact and diplomacy
Strong analytical skills and ability to multi-task
Strong verbal and written communication skills
Strong interpersonal, presentation and customer relation skills
Superior time management and organizational skills
Cold calling
Self-motivated, confidence and ability to work autonomously
Excellent computer skills (MS Office, Email, Data Entry)
Must be comfortable with learning and using new technology
Valid driver’s license and access to own reliable vehicle

Working Conditions:
Extensive time on the road for customer site visits, meetings, follow up, etc.
Must be available to work flexible hours including evenings and weekends
Work in an office, call centre, retail, or on the road environment
Considerable time spent on the computer
Using the telephone to communicate with customers
Cold calling
Door to door sales
Flexibility with work location
Required to attend relevant community functions which may be evenings or on weekends

Physical Demands:
Considerable time spent on the computer using a mouse and keyboard
Communication using the telephone
Sitting, standing, and walking for long periods of time

Mental Demands:
Ability to handle and prioritize changing workloads
Ability to quickly adapt to customer personalities, needs, demands

Hours of Work:
40 Hours per Week (7 days)
Flexibility with work location
Flexibility with working hours including evenings and weekends

If interested in this opportunity, please send your cover letter and resume to hr@brucetelecom.com

Customer Support Technician – Part Time

To provide a high-quality customer experience by delivering exceptional service and technical support
for customers.

Reports to: IT & Support Manager

Responsibilities:

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Meet departmental metrics for performance and quality.
  5. Initiate service orders and coordinate with various departments when required.
  6. When reporting data and maintaining records, input accurate and complete information using
    the tools and systems provided.
  7. Take responsibility for issues and follow up/escalate accordingly.
  8. Provide specialized input as required for process improvements, & reducing repeat
    occurrences.
  9. Maintain and update various online and printed product information and manuals.
  10. Develop and maintain technical tips and procedures for departmental use as required.
  11. Complete other duties as required.

Minimum Education Requirements:
Post-Secondary education in computer technology or equivalent experience
Experience in customer service

Qualifications & Skills:
Must have exceptional customer relationship skills
Effective troubleshooting ability
Possess strong conflict management skills
Proven skills in teamwork
Must be able to multi-task effectively
Excellent communication skills
Must be comfortable with learning and using new technology
Valid Driver’s License

Working Conditions:
Working in an office environment and retail location
Using the telephone to communicate with customers
Communication with other departments
Considerable time spent on the computer
Work independently

Hours of Work & Classification:
25 Hours per week

If interested in this opportunity, please send your cover letter and resume to hr@brucetelecom.com

Network Administrator

Job Summary:
The Network Administrator is a member of the Network Team, working to maintain the
operational status of the Bruce Telecom Network, install new services and assist with corporate
and residential customer support.

Reports to: Network Manager

Responsibilities:

  1. Monitor and maintain the existing network infrastructure on a daily basis.
  2. Document and respond to system alarms.
  3. Install and configure new services and equipment.
  4. Operation, maintenance and retirement of legacy systems.
  5. Monitor and process service orders and trouble tickets.
  6. Provide Tier II support for Customer Support Group.
  7. Evaluate network topology design on an ongoing basis and provide analysis and
    recommendations.
  8. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:
Post-Secondary education in Electronic Technology, Telecommunications, Computer Science or
equivalent
JNCIA/CCNA certification or equivalent would be considered an asset
Valid Ontario Driver’s License

Required Qualifications, Skills and Experience:
5 – 8 years experience in a networking job function is necessary to gain the required skills to be
successful in this role

Technical Requirements:
Extensive knowledge of TCP/IP networks, with a strong background in Routing, VOIP and
Multicast protocols
Knowledge and experience with Digital Switched Services (IE: DS1/DS3) and
Optical Carrier/SONET(IE: OC-48)
Juniper and/or Cisco hardware experience
Experience with Metaswitch or other softswitch platforms in a carrier environment

Technical Skills Considered an Asset:
Experience with servers and virtual machines utilizing UNIX, Linux, Microsoft Windows
Experience with EWSD or other Class 5 switching platform
Experience with AFC and Alcatel legacy networks
Knowledge and experience in Electrical Power Systems

Required Skills:
Strong communication skills
Proven problem solving and troubleshooting skills
Strong skillset in priority management
Ability to work in a team environment

Working Conditions:
Primarily in an office environment
Ability to travel to other equipment office locations as required
Time shifting of normal work hours may be required
Participate in the on call schedule

Physical Demands:
Required to sit for long periods of time, potential ergonomic hazards
Considerable time on a computer using a mouse and keyboard
Exposure to elevated noise levels in machine rooms
Outdoor work in inclement conditions may be required
Ability to lift up to 50lbs

Mental Demands:
Ability to handle and prioritize multiple tasks
Ability to work under pressure during system outages
Ability to communicate professionally with suppliers and customers

Hours of Work:
40 Hours per Week

If interested in this opportunity please submit your resume to hr@brucetelecom.com by May 31, 2021.

Communications Technician

Job Summary:
The Communications Technician is responsible for the installation, maintenance and repair of telecommunication equipment and facilities for any Bruce Telecom customer.

Reports to: Manager of Operations

Responsibilities:

  1. Install Bruce Telecom services as requested by the customer through the Service Order
    and Trouble Ticket Systems.
  2. Pre-wire residential and commercial buildings as requested by Bruce Telecom customers.
  3. Install, change, remove and test Bruce Telecom customer services.
  4. Promote all Bruce Telecom services while interacting with Bruce Telecom customers.
  5. Input relevant information about work performed on service orders or work orders and
    report completed service orders to the Dispatcher.
  6. Maintain accurate customer records when changes or modifications are required.
  7. Determine, locate and fix reported service interruptions and report results back to the
    Dispatcher.
  8. Train fellow employees as required.
  9. Engineer and design Telco systems at customer premises as required.
  10. Maintain professionalism while interacting with Bruce Telecom customers and staff.
  11. Ensure that all company property including vehicles, plant facilities and buildings are
    properly maintained, stored and secured to prevent theft, damage or personal injury.
  12. Responsible for working in compliance with all company Health and Safety policies,
    procedures, and safe work practices.
  13. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:
Post-Secondary Diploma in Electronics or Telecommunications an asset
Applicants with equivalent experience will be considered

Required Qualifications/Skills and Experience:
Two years’ experience in a similar role or in the telecommunications industry
Valid Class G Driver’s License
Strong interpersonal and communication skills
Relationship building skills
Possess good decision-making skills
Organizational skills
Well-developed conflict management skills
Ability to manage multiple priorities

Working Conditions:
Inside and outside work in various weather conditions throughout the seasons
Exposure to hazards resulting from use of electrical, electronic, mechanical equipment (machines and tools), power equipment, chemicals, gases, etc.
May require working at heights

Physical Demands:
Repeated bending, squatting, stooping
Prolonged standing and walking
Climbing ladders, scaffolding
Pushing and pulling movements
Lifting weights up to 50lbs

Mental Demands:
Ability to handle and prioritize multiple tasks
Potential for an increased stress level

Hours of Work:
40 Hours per Week


If Interested in this opportunity please send your cover letter and resume to hr@brucetelecom.com by
May 31, 2021.

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