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Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Customer Support Technician

To provide a high quality customer experience by delivering exceptional service and technical support for customers.

Reports to: IT Manager

Responsibilities:

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Work efficiently to shorten average call time, which will shorten wait times in the queue.
  5. Meet departmental metrics for performance and quality.
  6. Initiate service orders and coordinate with various departments when required.
  7. When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
  8. Take responsibility for issues and follow up/escalate accordingly.
  9. Provide specialized input as required for process improvements and reducing repeat troubles.
  10. Maintain and update various online and printed product information and manuals.
  11. Develop and maintain technical tips and procedures for departmental use as required.
  12. Complete other duties as required.

Minimum Education Requirements:

  • Post-Secondary education in computer technology or equivalent experience

Qualifications & Skills:

  • Must have exceptional customer relationship skills
  • Effective troubleshooting ability
  • Possess strong conflict management skills
  • Proven skills in teamwork
  • Must be able to multi-task effectively
  • Excellent communication skills
  • Must be comfortable with learning and using new technology
  • Valid Driver’s License

Hours of Work:

  • Part-Time – 25 Hours per Week
  • Days and Hours of Operation will vary

If interested in this opportunity, please send your cover letter and resume to hr@brucetelecom.com by February 10, 2020.

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