Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Network Administrator

Job Summary:
The Network Administrator is a member of the Network Team, working to maintain the operational status of the Bruce Telecom Network, install new services and assist with corporate and residential customer support.

Reports to: Manager of Network and Support

Responsibilities:

  1. Monitor and maintain the existing network infrastructure on a daily basis.
  2. Document and respond to system alarms.
  3. Install and configure new services and equipment.
  4. Operation, maintenance and retirement of legacy systems.
  5. Monitor and process service orders and trouble tickets.
  6. Provide Tier II support for Customer Support Group.
  7. Evaluate network topology design on an ongoing basis and provide analysis and recommendations.
  8. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:
Post-Secondary education in Electronic Technology, Telecommunications, Computer Science or equivalent
JNCIA/CCNA certification or equivalent would be considered an asset
Valid Ontario Driver’s License

Required Qualifications, Skills and Experience:
5 – 8 years experience in a networking job function is necessary to gain the required skills to be successful in this role

Technical Requirements:
Extensive knowledge of TCP/IP networks, with a strong background in Routing, VOIP and Multicast protocols
Knowledge and experience with Digital Switched Services (IE: DS1/DS3) and
Optical Carrier/SONET(IE: OC-48)
Juniper and/or Cisco hardware experience
Experience with Metaswitch or other softswitch platforms in a carrier environment

Technical Skills Considered an Asset:
Experience with servers and virtual machines utilizing UNIX, Linux, Microsoft Windows
Experience with EWSD or other Class 5 switching platform
Experience with AFC and Alcatel legacy networks
Knowledge and experience in Electrical Power Systems

Required Skills:
Strong communication skills
Proven problem solving and troubleshooting skills
Strong skillset in priority management
Ability to work in a team environment

Working Conditions:
Primarily in an office environment
Ability to travel to other equipment office locations as required
Time shifting of normal work hours may be required
Participate in the on call schedule

Physical Demands:
Required to sit for long periods of time, potential ergonomic hazards
Considerable time on a computer using a mouse and keyboard
Exposure to elevated noise levels in machine rooms
Outdoor work in inclement conditions may be required
Ability to lift up to 50lbs

Mental Demands:
Ability to handle and prioritize multiple tasks
Ability to work under pressure during system outages
Ability to communicate professionally with suppliers and customers

To apply for this opportunity, please send your resume to hr@brucetelecom.com

Communications Technician

Reports to:
Manager of Operations

Responsibilities:

  1. Install Bruce Telecom services as requested by the customer through the Service Order and Trouble Ticket Systems.
  2. Pre-wire residential and commercial buildings as requested by Bruce Telecom customers.
  3. Install, change, remove and test Bruce Telecom customer services.
  4. Promote all Bruce Telecom services while interacting with Bruce Telecom customers.
  5. Input relevant information about work performed on service orders or work orders and report completed service orders to the Dispatcher.
  6. Maintain accurate customer records when changes or modifications are required.
  7. Determine, locate and fix reported service interruptions and report results back to the Dispatcher.
  8. Train fellow employees as required.
  9. Engineer and design Telco systems at customer premises as required.
  10. Maintain professionalism while interacting with Bruce Telecom customers and staff.
  11. Ensure that all company property including vehicles, plant facilities and buildings are properly maintained, stored and secured to prevent theft, damage or personal injury.
  12. Responsible for working in compliance with all company Health and Safety policies, procedures, and safe work practices.
  13. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:
Post Secondary Diploma in Electronics or Telecommunications an asset
Applicants with equivalent experience will be considered

Required Qualifications/Skills and Experience
Two years’ experience in a similar role or in the telecommunications industry
Valid Class G Driver’s License
Strong interpersonal and communication skills
Relationship building skills
Possess good decision-making skills
Organizational skills
Well-developed conflict management skills
Ability to manage multiple priorities

Working Conditions:
Inside and outside work in various weather conditions throughout the seasons
Exposure to hazards resulting from use of electrical, electronic,mechanical
equipment (machines and tools), power equipment, chemicals, gases, etc.
May require working at heights

Physical Demands:
Repeated bending, squatting, stooping
Prolonged standing and walking
Climbing ladders, scaffolding
Pushing and pulling movements
Lifting weights up to 50lbs

Mental Demands:
Ability to handle and prioritize multiple tasks
Potential for an increased stress level

Hours of Work:
40 Hours per Week

To apply for this opportunity, please send your resume to hr@brucetelecom.com

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