Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Operations Manager

To lead a diverse team focusing on Field Operations related to installation and maintenance of Telephone, Internet and IPTV Services with the goal of ensuring outstanding customer service, exceeding performance targets and ensuring optimal efficiencies in all processes.

Reports to: Chief Executive Officer

Responsibilities:

  1. Align departmental planning to meet key business initiatives
    • Understand the company strategy and how it relates to the Field Services and Plant group
    • Turn concepts and ideas into actionable tasks
    • Contribute to the business and resource planning process
    • Communicate business plan and strategy to direct reports
    • Identify, report and mitigate business risks
  1. Manage People and Performance
    • Ensure direct reports understand safe work practices and oversee that they work safely
    • Communicate expectations with direct reports
    • Work with the team to troubleshoot areas of concern and assist with eliminating road blocks
    • Participate in recruiting and inducting staff who are able to meet the role expectations
    • Ensure policies and procedures are followed and standards of performance are met
    • Set challenging performance expectations and hold staff to account for delivering them
    • Conduct regular performance discussions to review progress and create development plans
    • Provide regular coaching opportunities
    • Assist with removing barriers to performance and initiate cross functional team development
  1. Demonstrate Leadership
    • Advocate and maintain excellence in all work, demonstrate continuous improvement and development
    • Demonstrate the vision and values of the organization
    • Set clear expectations of behavior and conduct
    • Open to receiving ideas and feedback from others that may challenge views and alter self-awareness of own personal leadership style
    • Maintain technical/functional skills, knowledge and abilities while focusing on developing increased managerial leadership strength
    • Uphold leadership and management accountabilities that result in the induction, performance management, learning and development of staff capability
  1. Deliver Results
    • Ensure that the Installation/Repair and Plant Clerk groups deliver the expected results
    • Proactively plan to eliminate obstacles that prevent delivery of results
    • Address issues that create barriers promptly
  1. Lead Change
    • Contribute to continuous improvement of business processes, systems, policies and services
    • Understand, involve others, and communicate the need for change
    • Develop a change plan and involve others in executing and delivering the change effectively

Minimum Academic/Educational Requirements:
Post-Secondary education in Telecommunications or Management
A combination of education and relevant work experience may also be considered

Required Qualifications/Skills and Experience:
5+ years in a Leadership role
Previous experience as an Installation & Repair Technician would be considered an asset
Knowledge of Telecommunications Plant facilities
Strong leadership and accountability skills
Effective organizational and communication skills
Ability to establish and maintain strong working relationships
Ability to work in a fast-paced environment
Well-developed decision making and problem-solving skills
Ability to coach others, set expectations and drive performance
Exceptional time management to prioritize activities

Hours of Work:
40 Hours per Week
Salary Position – Hours may vary with business requirements
Participate in Duty Manager On-Call rotation

To apply, please send resume to hr@brucetelecom.com

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