Careers

Why work with us?

We are a strong local company offering world-class products and services

  • You will have an opportunity to participate in training and growth opportunities
  • We support a healthy and balanced lifestyle
  • You will receive very competitive wages

If you are passionate about working with people, are inspired by new learning opportunities and making a contribution to improving our business, then we are interested in hearing from you!

Current Postings

Customer Support Technician (FT)

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions:  Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

Marvel of all things Customer Service and Technology

In this front-line position, you will use your exceptional insight to detect customer needs and keep them connected to everything important…from working remotely to gaming with friends.

At Bruce Telecom, we live and breathe our Vision: Connecting our Community. We are in search of people like you to connect our customers to everything that matters, by providing AWESOME customer service through phone calls and emails to customers who require support. Customer requests involve a high volume of technical troubleshooting while also handling calls about account updates, and service education.

Bruce Telecom is looking for a Full Time Customer Support Technician who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.

As a trusted Customer Support Technician, you will:

  • Give our customers an amazing experience, with every interaction, by providing high-quality customer experience
  • Deliver exceptional service and technical support
  • Help customers using our innovative technology
  • Assist our sales team in enhancing the lifestyle of our customers by providing referrals for improved services

Reports to: IT & Support Manager

Responsibilities

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Work efficiently to shorten average call time, which will shorten wait times in the queue.
  5. Meet departmental metrics for performance and quality.
  6. Initiate trouble tickets and coordinate with various departments when required.
  7. When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
  8. Take responsibility for issues and follow-up / escalate accordingly.
  9. Provide specialized input as required for process improvements, & reducing repeat occurrences.
  10. Maintain and update various online and printed product information and manuals.
  11. Develop and maintain technical tips and procedures for departmental use as required.
  12. Complete other duties as required.

Minimum Education Requirements

  • Post-Secondary education in computer technology or equivalent experience
  • Experience in customer service/telemarketing

Qualifications & Skills

  • Must have exceptional customer relationship skills
  • Effective troubleshooting ability
  • Possess strong conflict management skills
  • Proven skills in teamwork
  • Must be able to multi-task effectively
  • Excellent communication skills
  • Must be comfortable with learning and using new technology
  • Valid Driver’s License

Working Conditions

  • Working in an office environment
  • Working in a retail location
  • Using the telephone to communicate with customers
  • Communication with other departments
  • Considerable time spent on the computer
  • Work at administration center or other work location
  • Work independently
  • Work with computers and network equipment

Hours of Work

  • 40 Hours per week

Customer Care Representative

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions: Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

The role of a Customer Service Representative (CCR) is to facilitate the understanding customers possess of the variety of products and services being offered by Bruce Telecom. The CCR diligently answers customer inquiries by phone and e-mail. The CCR handles concerns, complaints, or other issues identified by the customers. The job of the CCR is to help ensure complete customer satisfaction.

Bruce Telecom is looking for a Part-Time Customer Care Representative who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.

Reports to: Sales, Marketing, and Customer Care Manager

The duties of the successful candidate will include, but not be limited to:

  1. Respond effectively to customer inquiries.
  2. Keep current on all products, services, and promotions in order to effectively promote and sell to potential customers, and upsell existing customers.
  3. Required to provide exceptionally high level of service to potential and existing customers.
  4. Stay abreast of customer care performance targets and work to achieve them.
  5. Resolve billing and service complaints upon first contact. Take responsibility for issues and follow up/escalate accordingly. Required to interact with other departments as necessary to help resolve any customer concerns.
  6. Initiate service orders and coordinate with various departments and ensure follow through.
  7. Accurately calculate and apply service charges, billing credits and billing adjustments.
  8. Follow established policies, procedures, and processes as set out by the company.
  9. Report data and maintain records accurately using the tools and systems provided.
  10. Provide expertise in specialty groups to relevant departments both internally and externally during procedural modification.
  11. Communicate news and other product information to customers to ensure they have the best services to meet their needs and wants.
  12. Maintain and update various online and printed product information and manuals.
  13. Complete other duties as assigned.

Minimum Academic/Educational Requirements

  • Post-Secondary Diploma in Business, Administration or equivalent experience

Required Qualifications/Skills and Experience

  • Must have exceptional customer relationship skills
  • Possess strong conflict management and problem-solving skills
  • Ability to work independently and as part of a team
  • Demonstrated ability to multi-task effectively
  • Must have the ability to communicate effectively with a wide range of customers
  • Must have strong keyboarding and internet navigation skills
  • Must be comfortable with learning and using new technology
  • Detail and goal oriented

Working Conditions

  • Working in an office environment
  • Using the telephone to communicate with customers
  • Inbound and Outbound calling activity
  • Communication with other departments
  • Considerable time spent on the computer
  • Retail environment
  • Flexibility with work location – not limited to Kincardine, Tiverton & Port Elgin
  • Flexibility with hours of work based on business needs

Physical Demands

  • Considerable time spent on the computer using a mouse and keyboard
  • Must be able to comfortably lift 15lbs
  • Communication using the telephone
  • Considerable time spent sitting at a work station
  • Standing for periods of time in the retail environment

Mental Demands

  • Ability to handle and prioritize changing workloads
  • Increased customer demands during peak hours

Hours of Work

  • 25 Hours per Week
  • Days and Hours of Operation may vary

Interested candidates, please submit resume with cover letter to: stephanie.brunato@brucetelecom.com & hr@brucetelecom.com

Customer Support Technician (PT)

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions:  Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

Marvel of all things Customer Service and Technology

In this front-line position, you will use your exceptional insight to detect customer needs and keep them connected to everything important…from working remotely to gaming with friends.

At Bruce Telecom, we live and breathe our Vision: Connecting our Community. We are in search of people like you to connect our customers to everything that matters, by providing AWESOME customer service through phone calls and emails to customers who require support. Customer requests involve a high volume of technical troubleshooting while also handling calls about account updates, and service education.

Bruce Telecom is looking for a Part-Time Customer Support Technician who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.

As a trusted Customer Support Technician, you will:

  • Give our customers an amazing experience, with every interaction, by providing high-quality customer experience
  • Deliver exceptional service and technical support
  • Help customers using our innovative technology
  • Assist our sales team in enhancing the lifestyle of our customers by providing referrals for improved services

Reports to: IT & Support Manager

Responsibilities:

  1. Respond effectively to customer inquiries.
  2. Provide courteous and effective technical assistance.
  3. Promote Bruce Telecom products & services.
  4. Work efficiently to shorten average call time, which will shorten wait times in the queue.
  5. Meet departmental metrics for performance and quality.
  6. Initiate trouble tickets and coordinate with various departments when required.
  7. When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
  8. Take responsibility for issues and follow-up / escalate accordingly.
  9. Provide specialized input as required for process improvements, & reducing repeat occurrences.
  10. Maintain and update various online and printed product information and manuals.
  11. Develop and maintain technical tips and procedures for departmental use as required.
  12. Complete other duties as required.

Minimum Education Requirements:

  • Post-Secondary education in computer technology or equivalent experience
  • Experience in customer service/telemarketing

Qualifications & Skills:

  • Must have exceptional customer relationship skills
  • Effective troubleshooting ability
  • Possess strong conflict management skills
  • Proven skills in teamwork
  • Must be able to multi-task effectively
  • Excellent communication skills
  • Must be comfortable with learning and using new technology
  • Valid Driver’s License

Working Conditions:

  • Working in an office environment
  • Working in a retail location
  • Using the telephone to communicate with customers
  • Communication with other departments
  • Considerable time spent on the computer
  • Work at administration center or other work location
  • Work independently
  • Work with computers and network equipment

Hours of Work:

  • 25 Hours per week

Interested candidates, please submit resume with cover letter to: stephanie.brunato@brucetelecom.com & hr@brucetelecom.com  

Marketing Coordinator

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions: Connecting our Community.

Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

The Marketing Coordinator is responsible for creating effective marketing plans, and strategic options, for advertising and promoting services and solutions offered by Bruce Telecom. The Marketing Coordinator will develop and maintain good relationships within the community, as well as prepare reports, presentations, briefs and press materials.

Bruce Telecom is looking for a Marketing Coordinator who will successfully ensure all marketing efforts are developed and executed with a focus on retention and growth for both residential and business market segments.

Reports to: Sales, Marketing, and Customer Care Manager

The duties of the successful candidate will include, but not be limited to:

Marketing

  • Contribute to the development of marketing strategies and subscriber targets
  • Design and execute marketing campaigns to support specific products or service targets
  • Set measurable goals for campaign performance
  • Coordinate advertising using multiple mediums for campaigns

Product Management Support

  • Review, analyze and make recommendations on new and existing products
  • Monitor the marketplace, keep a current competitive analysis of all services and recommend actions for revisions to pricing or service changes

Sponsorships and Public Relations Coordination

  • Develop the annual event and sponsorship plan
  • Be the corporate contact for all inquiries and maintain business relationships
  • Review requests against established criteria to maximize return on sponsorship investment
  • Extend overall marketing reach by identifying and building relationships with key community partners and groups

Other Responsibilities

  • Ensure adherence to budgetary constraints
  • Monitor corporate communications and maintain the Bruce Telecom website, all social media, and newsletters
  • Ensure a seamless integration of communications that reflects the brand values and promise
  • Develop and maintain the Bruce Telecom corporate image
  • Attend corporate and sponsored events as required
  • Complete other duties as assigned by the Manager

Educational Requirements

  • Post-secondary Education in Business, Marketing, Advertising or Communications

Required Qualifications/Skills and Experience

  • 3-5 years relevant marketing or communications experience
  • Experience in the Telecommunications industry an asset
  • Experience with graphics programs or copywriting an asset
  • Effective communication and project management skills
  • Strong interpersonal skills
  • Proven problem solving and analytical skills
  • Ability to handle and prioritize multiple tasks
  • Excellent computer skills with strong working knowledge of MS Word, Excel, and Power Point
  • Commitment to meet deadlines with highest quality deliverables on-budget

Working Conditions

  • Working in an office environment
  • Working at indoor and outdoor events
  • Interacting with the public at potentially crowded events
  • Packing, unpacking and moving boxes
  • Setting up displays
  • Using the telephone to communicate with vendors
  • Considerable time spent on the computer
  • Communication with other departments
  • May be required to attend events on evenings or weekends
  • Flexible to work the hours required to complete tasks which may vary longer or shorter than the
  • standard work day

Physical Demands

  • Considerable time spent sitting at a work station using a keyboard and mouse
  • Communicating using the telephone
  • Sit for long periods of time
  • May be required to lift up to 15lbs
  • Repeated bending, squatting and stooping at events
  • Prolonged standing and walking at events

Mental Demands

  • Ability to handle and prioritize multiple tasks
  • Potential for an increased stress level
  • Interacting with the public at events

Hours of Work

  • 40 Hours per week


Interested candidates, please submit resume with cover letter to: hr@brucetelecom.com.

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