Please note that during the postal disruption customers are still required to make their payments on the due date, even if they do not receive the bill on time. To avoid any inconvenience, we highly recommend signing up for e-billing and automatic electronic payments (EFT) or arrange alternate payment methods that do not rely on Canada Post. For more information or to go over options please speak with our customer care team. We’re happy to help!Contact us
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Governance

Bruce Telecom is a public utility that is wholly owned by the Corporation of the Municipality of Kincardine. The company is controlled and managed at arm’s length through a Council appointed Municipal Services Board which was established in 2006 through By-Law No. 2006-266.

The Municipal Services Board consists of nine members, five of whom are voting members appointed by Council and three of whom are non voting members including the company’s Chief Executive Officer, its Chief Financial Officer and the Municipal Chief Administration Officer.  The Mayor of the Municipality is an ex-officio member of the board.

Bruce Telecom’s Board Members

Chair

  • Mr. Robert Watson

Directors

  • Mr. Thomas Sullivan
  • Mr. Donald C. Stewart
  • Mr. Duncan McEwan
  • Mr. Paul Healey

Bruce Telecom’s telephony, cellular and IPTV operations are all Federally regulated under the Telecommunications Act, the Broadcast Act or the Radio Communications Act. These Acts are administered by the Canadian Radio-television and Telecommunications Commission (CRTC) and to a lesser extent, particularly with regard to spectrum for cellular, Industry Canada. Bruce Telecom’s Internet business is forborne from regulation.

Despite being municipally owned, Bruce Telecom is also governed from an employment perspective under federal jurisdiction rather than provincial, through the Canada Labour Act.