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How to set up your email on iPhone or iPad

Open settings from iPhone or iPad screen.


Scroll down and select Mail


Select accounts


Select add account


Select other (at the bottom of the list)


Click, add mail account


Fill in information for your email.

Name: Your Name

Email: Your Bruce Telecom email address with @bmts.com

Password: Your Bruce Telecom email password

Description: Will fill in automatically

Click Next when done


Fill in the Incoming & Outgoing Mail Server Information:

Incoming Mail Server

Host Name: mail.bmts.com

Username: Your email address without @bmts.com

Password: Your Bruce Telecom email password (should already be filled in)

Outgoing Mail Server

Host Name: smtp.bmts.com

Username: Your email address without @bmts.com (says optional but is required)

Password: Your Bruce Telecom email password (says optional but is required)

Click Next when done


Once your account has been verified, you will see this screen. Click save to complete account set up. Open the Mail app from your home screen and you should see mail coming into your inbox

How to set up email on Apple (Mac Mail)

Open the MAC Mail App (envelope or postage stamp icon – depending on MAC OS version)


For choose a mail provider account, select other mail account and click continue.


Fill in your name, email address, and password. Then click sign in.

It will give you an error of “unable to verify account name and password”.


This is because you need to enter in further information to set up account.

Fill in as follows:

Email address: should already be filled in

Username: bmts email address without @bmts.com

Password: should already be filled in

Account Type: IMAP

Incoming Mail Server: mail.bmts.com

Outgoing Mail Server: smtp.bmts.com

Click Sign In when completed


MAC Mail will now attempt to set up mail account.

If you get error, make sure password is entered correctly. Note: password is case sensitive.

If successful, you will be asked to select apps to use with this account.  It is OK to choose both Mail & Notes.

Click Done to complete setup, and you should see mail coming to your Inbox.


How to set up your email on Android

Open Mail App


On the Set up email screen, select Other (last option)


Type in your email address (with @bmts.com) and password where applicable. Then select Manual Setup.


Select account type: we suggest you select IMAP account


On server settings, set Username to be your Bruce Telecom email address without the @bmts.com (should just need to remove @bmts.com). Email address and password will carry over from your previous entry


Scroll down to Incoming Server

Set IMAP server to: mail.bmts.com

Security Type: TLS (Accept all certificates) – Click accept if warning pop up appears

Port: 993 (143 may also work)

IMAP Path Prefix: INBOX (says optional but recommended to fill in with INBOX – all caps)


Scroll down to Outgoing Server

Set SMTP server to: smtp.bmts.com

Security Type: SSL (Accept all certificates) – Click accept if warning pop up appears

Port: 465 (587 may also work)

Require authentication to send emails MUST be enabled

Username: Email address without @bmts.com

Password: your bmts email password

Click sign in when all the above information is filled in.


Your device will now verify incoming & outgoing server settings. This may take a couple minutes.

If verification fails, make sure you have password entered correctly.

You can also try setting security to TLS (accept all certificates) for incoming & outgoing as well.

The security option needed will depend on version of Android OS on device.

After account if is verified, you should see mail starting to come to Inbox.

How to set up your email in Windows Mail

Open Mail app in Windows


On Add an account, select Advanced Setup (at bottom)


Next, select Internet Email


Now fill in all information requested.

Email address: Your Bruce Telecom email address with @bmts.com

User name: Your Bruce Telecom email address without @bmts.com

Password: Your Bruce Telecom email password

Account name: bmts


Scroll down to get to more information to fill in.

Send your messages using this name: *your name*

Incoming Email Server: mail@bmts.com

Account type: IMAP4

Outgoing (SMTP) Email Server: smtp.bmts.com


Scroll down to the bottom of the window. Make sure all 4 boxes are checked. Clicked sign in to complete setup


If successful, you will see this. Click done and you should see mail coming into your mailbox

How to set up your email in Thunderbird

Auto Setup

Open Thunderbird


You should be brought to an Account setup screen. Here you will fill in the requested information

Your full name: *your name*

Email Address: *your Bruce Telecom email address with @bmts.com

Password: *your Bruce Telecom email password*

Click continue once your information is entered.


Thunderbird will now set up your account using common server names. If successful you should see this screen. Click Done to complete setup.


Click finish when its complete and mail should start coming into your inbox.


Manual Setup

Open Thunderbird


You should be brought to an Account Setup screen. Fill in the requested information.

Your Full Name: *your name*

Email Address: *your Bruce Telecom email address with @bmts.com

Password: your Bruce Telecom email password

Click Configure Manually when your information is entered


Under Manual Configuration, fill in as follows:

INCOMING SERVER

Protocol: IMAP

Hostname: mail.bmts.com                   

Port: 993 (143 may work as well)

Connection Security: SSL/TLS                                

Authentication Method:  Normal password                          

Username: bmts email address without @bmts.com

OUTGOING SERVER

Hostname: smtp.bmts.com                 

Port: 587 (465 may work as well)

Connection Security: SSL/TLS                    

Authentication Method: Normal password                          

Username: bmts email address without @bmts.com

Click done to complete setup


Click finish when complete. Mail should start coming into our inbox now

How to set up your Bruce Telecom email in Outlook

Welcome to our comprehensive guide on setting up your email in Outlook, your gateway to seamless communication and efficient email management. Whether you’re a seasoned professional looking to streamline your workflow or a novice eager to explore the world of email, our step-by-step instructions will guide you through the process, ensuring a hassle-free setup.

Outlook Auto Setup

Open Outlook app


Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”, Click connect.


On the next screen, select IMAP


On next screen, type in your bmts email and password. Click connect when it has been entered.


Outlook may complete set up from here on its own. If so, you will see this screen. Click done. You should see mail coming to your inbox.


Outlook Manual Setup

Open outlook app


Click the file button in the top left corner


Click add account button in the middle section of the screen


Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”. Click connect


On the next screen, select IMAP.


On IMAP Account Settings, fill in as follows:

Incoming Mail Server:       mail.bmts.com

Port:                                       143 (993 may also work)

Encryption Method:          STARTTLS

Outgoing Mail Server:       smtp.bmts.com

Port:                                       587 (465 may also work)

Encryption Method:          STARTTLS

Do not check Require logon using Secure Password Authentication (SPA) for both incoming & outgoing.

Click Next when all info in entered


On the next screen, type in your bmts email password. Click connect when it has been entered.


Outlook will now add your email account. Once it has been completed you will see this screen. Click done and you should see mail coming into your inbox.

Protect Yourself From Scammers

In the digital age, where information flows seamlessly through the vast expanse of the internet, email has become an indispensable tool for communication. However, with great convenience comes great risk, and email scams have emerged as a threat to individuals and organizations alike. Here is how you can identify, handle and report fraud attempts.

Email Scams are known as the term ‘phishing’. This is when a scammer sends an email or website pop-up pretending to be from a reputable company or organization in order to trick people into sharing personal information, such as passwords and credit card numbers.

Frequently, the sender will utilize scare tactics to extract the information – for instance, the message may claim that if the requested information is not provided, your services will be deactivated or, ironically, that the request is to prevent potential fraudulent account activity.  Here is an example of a phishing email purporting to be from Bruce Telecom:

What should I do if I’ve received a suspicious email from Bruce Telecom?

Do NOT respond to the email, open any attachments or click on any links in this email. Instead, forward the email to tech@brucetelecom.com

If you have already responded to a request for a Bruce Telecom username or password, we highly recommend you contact support at 519-368-2000, to have your password changed immediately.

Bruce Telecom will never request your account number or password via email. Any important account changes or communication will occur over the phone or in person.  If you are unsure of the legitimacy of any communication you receive from Bruce Telecom, never hesitate to call us, or call us back to verify the information.

What to look for in a scam email

Who is it coming from?

Do you recognize the sender? Why is a company email being send from a gmail, hotmail or yahoo account and not their official email like xx@brucetelecom.com

Who is it being sent to?

Is this email part of a long line of recipients or is it just being sent to you directly?

Subject

How relevant is this email to you? Does the subject line sound urgent?

Time

Was the email send during an off time of the day like late hours of the night or very early hours in the morning?

Content

Is the email grammatically correct? A lot of phishing emails contain simple spelling errors. Is it giving you urgent commands? Is it asking you for personal or financial information?

Hyperlinks or Attachements

Does hovering over the hyperlink reveal a suspicious website? Does the email contain unexpected attachments?

Not only is there email scams, but another prominent scam is phone scams.

When a scammer calls or leaves voice messages pretending to be from a reputable company or organization in order to trick people into sharing personal information such as bank details or credit card numbers. “Vishers” may also ask for other forms of payment, such as gift cards to popular retailers.

Often the caller will offer you fake rate plans, lofty incentives, or “free money” if you take their survey or “confirm” your account by providing information like PINs, passwords, or account numbers. On the other hand, they may also threaten to foreclose your mortgage, repossess your car, or arrest you for tax evasion if you don’t give them what they want. In recent years, many have lost thousands of dollars by responding to fraudulent calls claiming to be from Canada Revenue.

What should I do if I’ve received a suspicious phone call from Bruce Telecom?

Do NOT provide personal information to any unsolicited caller. If possible, record the phone number that appeared on your Call Display, and then contact us at 519-368-2000 to report the incident. We will be able to tell you if the call was legitimate.


By remaining vigilant, individuals can protect themselves and those around them from falling victim to these deceitful practices. Regularly scrutinizing emails for suspicious links, unexpected requests for personal information, or unusual sender addresses can go a long way in preventing a potential security breach.

Equally important is the act of reporting any suspicious emails. Many email providers offer reporting mechanisms to help authorities and cybersecurity experts track and neutralize phishing attempts. But there are other recourses available for you to report any scam emails you may receive.

Here are a list of different places you can report scams

You can report online to the Canadian Anti-Fraud Centere or report by phone to 1-888-495-8501

How do I use my email outside of Canada/U.S?

While travelling outside of Canada and the United States, you can still access your Bruce Telecom email through the use of our webmail portal.

To access your email, simply click here to browse to the login portal.

I’ve received a “Mail Quota Warning” – What does this mean?

The Bruce Telecom email server allocates 1 gigabyte of storage space to each of your Bruce Telecom email addresses.  What this means is that you can safely store up to 1 gigabyte of mail content on the mail server.  This limit is not applied to messages stored solely on your computer or other device. 

When your email address exceeds 80% of the available storage space allocated to it on the mail server, you will begin to receive automatically generated messages letting you know that you are approaching your maximum storage on the server.  These messages will never contain a “log in” link or request your email password in any form.

If you receive one of these messages, you will need to access your Bruce Telecom mailbox and remove any excess mail.  It is important to do so as soon as possible as, once the mailbox hits 1 gigabyte of storage, incoming messages will be unable to be delivered.  Think of it like an overstuffed mailbox at the post office; eventually, nothing more will fit.

Generally, the fastest way to assess and clean up your mailbox will be to log in using our webmail portal.  You can access it here or through the menus on our website.  Once you have logged in, you will be able to view any and all email that is currently being stored on our server for you, and prune the mailbox from there.

If you are using a mail client, check your mail settings to ensure that the program is set to occasionally delete messages from the server.  Often you can choose when and how this will occur.  If you are using IMAPv4, your mail program should send the delete command to our server whenever you empty your deleted items folder in the program.

If you require additional assistance or explanation of how best to manage your mailbox size, please contact our technical support team and we will happily help you.

What is the difference between a POP3 account and an IMAPv4 account?

POP3 and IMAPv4 are both examples of mail protocols that are used to send and receive email.  Your experience using either protocol will be largely similar; however there are some key differences that you may need to be aware of:

  • POP3: The older of the two protocols, POP3 allows your email program to send and receive mail through a central mail server.  What is unique about the POP3 protocol when compared to the IMAPv4 protocol is that when utilizing POP3 your mail client will log on to the central email server and directly download any new email that has arrived for you.  Typically, it will not leave a copy of these messages on the server for retrieval by other devices unless you have specifically enabled this option within your mail program settings.  More current mail programs and many smart phone devices do have the option to leave a copy of messages on the server enabled by default.

    A consequence of this style of email retrieval is that when a message is deleted on your receiving device, you may in fact be deleting the only copy of that message.  Additionally, any folders you create within your mail program will not be shared with the server – they will only exist on your computer or device.
  • IMAPv4: This is a newer protocol, relative to POP3, that still allows your email program to send and receive mail through a central mail server.  What is unique about the IMAPv4 protocol when compared to the POP3 protocol is that when utilizing IMAPv4 your mail client will log on to the central email server and synchronize with its contents. To put it another way, the content on the mail server will remain on the mail server, and your mail client will display what is there without removing it.  This ensures the mail is available for all devices that you have set up to access the mail account.

    It is also important to keep in mind that this protocol is a two way street.  More specifically: if a message is deleted on the server, it will also be deleted on any devices that utilize IMAPv4 to access the account.  Likewise, if you delete a message on one of your devices you can expect it to be deleted from both the server and your other devices.  This makes mailbox management simple, but should be kept in mind when deleting mail from the inbox on one of your devices.  Similarly, any folders you create on your devices will also be synchronized with the server.

Ultimately, the mail protocol you utilize is at your discretion – there are advantages and potential disadvantages to either method.  That being said, many people find that the increased integration between devices that IMAPv4 offers is both convenient and intuitive.

What are the mail server settings for an IMAPv4 account?

If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account.  If you have chosen to utilize an IMAPv4 set up, please use the following mail server settings:

Incoming (IMAP):

  • Hostname: mail.bmts.com
  • User name: the first part of your email address (everything before the @ sign)
  •  Password: your email password
  • Port: 993
  • Encryption: SSL or Auto

 Outgoing (SMTP):

  • Hostname: smtp.bmts.com
  • Requires sign on/authentication: Yes
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 587
  • Encryption: SSL/TLS or STARTTLS

These are the settings that the vast majority of email clients and smart devices will use.  If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.

What are the mail server settings for a POP3 account?

If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account.  If you have chosen to utilize a POP3 set up, please use the following mail server settings:

Incoming (POP3)

  • Hostname: mail.bmts.com
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 110
  • Encryption: None

Outgoing (SMTP)

  • Hostname: smtp.bmts.com
  • Requires sign on/authentication: Yes
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 587
  • Encryption: SSL/TLS or STARTTLS

These are the settings that the vast majority of email clients and smart devices will use.  If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.