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Protect Yourself From Scammers

In the digital age, where information flows seamlessly through the vast expanse of the internet, email has become an indispensable tool for communication. However, with great convenience comes great risk, and email scams have emerged as a threat to individuals and organizations alike. Here is how you can identify, handle and report fraud attempts.

Email Scams are known as the term ‘phishing’. This is when a scammer sends an email or website pop-up pretending to be from a reputable company or organization in order to trick people into sharing personal information, such as passwords and credit card numbers.

Frequently, the sender will utilize scare tactics to extract the information – for instance, the message may claim that if the requested information is not provided, your services will be deactivated or, ironically, that the request is to prevent potential fraudulent account activity.  Here is an example of a phishing email purporting to be from Bruce Telecom:

What should I do if I’ve received a suspicious email from Bruce Telecom?

Do NOT respond to the email, open any attachments or click on any links in this email. Instead, forward the email to tech@brucetelecom.com

If you have already responded to a request for a Bruce Telecom username or password, we highly recommend you contact support at 519-368-2000, to have your password changed immediately.

Bruce Telecom will never request your account number or password via email. Any important account changes or communication will occur over the phone or in person.  If you are unsure of the legitimacy of any communication you receive from Bruce Telecom, never hesitate to call us, or call us back to verify the information.

What to look for in a scam email

Who is it coming from?

Do you recognize the sender? Why is a company email being send from a gmail, hotmail or yahoo account and not their official email like xx@brucetelecom.com

Who is it being sent to?

Is this email part of a long line of recipients or is it just being sent to you directly?

Subject

How relevant is this email to you? Does the subject line sound urgent?

Time

Was the email send during an off time of the day like late hours of the night or very early hours in the morning?

Content

Is the email grammatically correct? A lot of phishing emails contain simple spelling errors. Is it giving you urgent commands? Is it asking you for personal or financial information?

Hyperlinks or Attachements

Does hovering over the hyperlink reveal a suspicious website? Does the email contain unexpected attachments?

Not only is there email scams, but another prominent scam is phone scams.

When a scammer calls or leaves voice messages pretending to be from a reputable company or organization in order to trick people into sharing personal information such as bank details or credit card numbers. “Vishers” may also ask for other forms of payment, such as gift cards to popular retailers.

Often the caller will offer you fake rate plans, lofty incentives, or “free money” if you take their survey or “confirm” your account by providing information like PINs, passwords, or account numbers. On the other hand, they may also threaten to foreclose your mortgage, repossess your car, or arrest you for tax evasion if you don’t give them what they want. In recent years, many have lost thousands of dollars by responding to fraudulent calls claiming to be from Canada Revenue.

What should I do if I’ve received a suspicious phone call from Bruce Telecom?

Do NOT provide personal information to any unsolicited caller. If possible, record the phone number that appeared on your Call Display, and then contact us at 519-368-2000 to report the incident. We will be able to tell you if the call was legitimate.


By remaining vigilant, individuals can protect themselves and those around them from falling victim to these deceitful practices. Regularly scrutinizing emails for suspicious links, unexpected requests for personal information, or unusual sender addresses can go a long way in preventing a potential security breach.

Equally important is the act of reporting any suspicious emails. Many email providers offer reporting mechanisms to help authorities and cybersecurity experts track and neutralize phishing attempts. But there are other recourses available for you to report any scam emails you may receive.

Here are a list of different places you can report scams

You can report online to the Canadian Anti-Fraud Centere or report by phone to 1-888-495-8501

Calling Features Explained

Learn what each of our calling features for Home Phone do and how to activate / deactivate them where appropriate.

Call Answer Enhanced

Call Answer Enhanced

Voicemail service that also offers option to have recording of your voicemails emailed to a designated email (e-forward). To turn on the e-forward, please indicate the email address to direct to. *98 to access – follow prompts

Call Answer with Transcription

Call Answer with Transcription

Enhanced voicemail with the additional service of having the recording transcribed in the forwarded email. This feature will also accept fax calls and transcribe them to a PDF. *98 to access – follow prompts

Call Name & Number Display

Call Name & Number Display

Displays Call Name Info – Must be included with Call Number Display

Call Waiting

Call Waiting

While on the phone and another call is received you will hear a beep indicating a second call is being received. To answer the second call, hit the flash button or hook. This places the first call on hold while you speak to the second call. To go back to the first call, hit the flash button or hook again.

Visual Call Waiting

Visual Call Waiting

Works similarly to call waiting, but will also include name and number call display information.

Non-Published Service

Non-Published Service

Name and number information will not be published in phone directory.

Call Trace

Call Trace

Allows you to initiate an automatic trace of the last incoming call you received. A successful trace receives a success message. You must contact your local police department to request the trace information as it will only be provided to law enforcement.

  • Dial *57 immediately after the offending call.
  • It is essential that the trace action be done immediately after hanging up the phone following the offending call. If there is a delay in taking action and another call is received, the trace will not trace the previous number.
Call Screen

Call Screen

Selective Call Acceptance allows you to define a list of calling numbers that will be accepted. All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.

To activate or deactivate:

  • Dial *63 and follow the recorded instructions

Selective Call Rejection allows you to define a list of numbers that will be blocked. An incoming call from this list is rerouted to a recorded message and your phone does not ring.

To activate or deactivate:

  • Dial *60 and follow the recorded instructions.
Ident-a-Call (Distinct Ring)

Ident-a-Call

Allows you to define a list of up to 12 separate phone numbers that will provide a special ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.


To activate:

  • Dial *61 and follow the recorded instructions

To deactivate or remove numbers:

  • Dial *61 and follow the recorded instructions to deactivate or delete numbers.
Call Return

Call Return

Will tell you the number of the most recent incoming call and can optionally dial that number for you. To hear the last callers number, pick up your phone and dial *69. To return the call, press 1.

Call Forwarding

Call Forwarding

Allows you have calls received to your phone number forwarded to an alternate phone number.

To activate:

  • Dial *72. You’ll hear a special dial tone. Enter the number you want your calls forwarded to.
  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *73. You’ll hear 2 beeps to indicate your calls will no longer be forwarded.
Remote Call Forwarding

Remote Call Forwarding

Allows you to activate or deactivate call forwarding on your home phone from any touch tone phone. 

To activate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *72.  You will hear the special dial tone again. Enter the phone number that you want your calls forwarded to.

  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive. 

To deactivate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *73. 

  • You will hear 2 beeps to indicate your calls will no longer be forwarded.  
Busy Call Forwarding

Busy Call Forwarding

Allows you to have any calls received while you are already on a call, forwarded to an alternate phone number.

To activate:

  • Dial *90  You’ll hear a special tone. 
  • Enter the number you want your calls forwarded to and the forward will be enabled once the call is answered. If the number is not answered, hang up and try again until the call is answered.
  • If you forward calls to a long distance number you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *91. 
  • You’ll hear 2 beeps to indicate you calls will no longer be forwarded.
Selective Call Forwarding

Selective Call Forwarding

Allows you to have selected incoming calls forwarded to a designated telephone number.

To activate:

  • Dial *68 and follow the recorded instructions.

To deactivate or remove numbers:

  • Dial *68 and following the directions to deactivate or delete numbers.
Speed Dialing 8

Speed Dialing 8

  • Dial *74 to set up One Digit speed calling and follow the instructions.
Speed Dialing 30

Speed Dialing 30

  • Dial *75 to set up Two Digit speed calling and follow the instruction.
Toll Restriction with Pin

Toll Restriction with PIN

Used to restrict long distance calling and a PIN to be entered before making any long distance calls.
PIN default is the last 4 digits of the phone line number. This can be changed to any 4 digit PIN you like by contacting a customer care representative.

To make a long distance call dial one of the following options followed by your PIN:

  • 1
  • 411
  • 0 (any calls made through the operator will not be billed using your Bruce Telecom long distance plan. These are billed using Bell Operator Assistance rates which are considerably higher).
  • Then dial the number you want to call.
3-Way Calling

3-Way Calling

  • Allows you to put a call on hold in order to dial another number, and then switch between the two calls. Works on regular lines, not PBX.
  • While on an existing call, press Flash or Link on your phone, then dial the third party’s number. If the third party answers, you can talk privately with this person before you connect to make the call 3-way. 
  • Press Flash or Link again to connect both calls.
  • If the third party does not answer or their line is busy, press Flash or Link twice to rejoin the original call. If you hang up while a call is still on hold, you will receive a ring back reminding you the call is there and you can rejoin it by picking up the receiver.
Safety Line

Safety Line

  • Increase the security and convenience of your telephone service with a safety line which can call another telephone number simply by lifting the receiver.
  • When requesting a safety line, tell the customer service representative what phone number you would like to be automatically dialed without having to dial. This number will be called whenever you lift the receiver and do not dial another number within 16 seconds.
  • The predesignated number can be changed at any time by calling a customer care representative. Admin charge of $20.75 per requested change.
Simring

Simring

Allows subscribers to specify a list of numbers which are rung (in addition to their own number) whenever their line is called. Any of the numbers that are rung can answer the call.  

Numbers are to be provided when this feature is added. Max amount of phone numbers is 32.

  • Dial *333 to enable
  • Dial *334 to disable
Find Me Follow Me

Find Me Follow Me

Allows subscriber to specify a list of numbers that are rung whenever their line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.

  • Numbers are provided by customer when they add the feature. 
  • Max number of #s is 32.
Call Return – Busy

Call Return Busy

Allows you to call a busy line back automatically when the line becomes free.

To automatically callback the last outgoing call, press *66.
To cancel all outstanding callback attempts, press *86.

Unidentified Call Rejection

Unidentified Call Rejection

Automatically rejects all calls from callers who have withheld their Caller ID number.

Do Not Disturb

Do Not Disturb

Allows you to block your line temporarily to prevent incoming calls.

  • Dial *78 to enable, and *79 to disable.
Reminder Call

Reminder Call

Allows you to schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, a reminder call will try again.

To activate an Individual Reminder Call:

  • Dial *310
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

To check Individual Reminder Calls:

  • Dial *313

To disable one Individual Reminder Call:

  • Dial *312

To disable all Individual Reminder Calls:

  • Dial *311

To activate a Regular Reminder Call:

  • Dial *314
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will prompt you to dial the repeat option code *314 followed by #.
  • The options are every Monday (1), Tuesday (2), Wednesday (3), Thursday (4), Friday (5), Saturday (6), Sunday (7), every weekday (8), every day (9).
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point, if desired.

To Check Regular Reminder Calls:

  • Dial *317

To Disable one Regular Reminder Call:

  • Dial *316

To Disable all Regular Reminder Calls:

  • Dial *315
Call Hold

Call Hold

Allows you to put a call on hold and then dial another number and easily switch back and forth between the two calls.

  • While on a call press Flash or Link
  • Dial *52
  • Dial the second number
  • You can then press Flash or Link again to switch back to the first call (putting the second call on hold). Press Flash or Link again to switch between the two numbers.  

How do I access my Bruce Telecom Voicemail?

If Bruce Telecom is providing you with voicemail service, you access it both at home and remotely by following these steps:

At Home

  • Pick up your phone and dial *98
  • When/if prompted for your mailbox number, press the # button
  • When prompted, enter your four digit PIN, followed by the # button
  •  Listen to the menu options and press the button corresponding to what you would like to do.

  Not At Home

  • Call your home phone number and let it ring to voice mail
  • After your greeting plays, press *98
  • When prompted for your mailbox number, enter your 10 digit home phone number, followed by the # button
  • When prompted, enter your 4 digit PIN, followed by the # button
  • Listen to the menu options and press the button corresponding to what you would like to do.

Too many failed attempts to log in to your Bruce Telecom voice mail will result in the suspension of further log in attempts.  If this has occurred, or if you have forgotten your PIN, please contact our technical support line for assistance.

My phone has no dial tone OR My phone line is noisy

In the event that you find your phones do not have a dial tone, there are a few options you can try to resolve the issue through:

Disconnect the power and phone cord from your main cordless phone station

Every cordless phone system has a “main” station that connects to both an electrical outlet and a phone jack.  This is where the dial tone comes in to the phone set, which then distributes the signal wirelessly to the other handsets.  Like many electronics, this can sometimes require a reboot.  Removing and reseating the phone cord will also ensure that there is a solid connection between the station and the outside line. Once you have reconnected everything, check for dial tone.

Try connecting only one phone to the line at a time

Sometimes a faulty jack or malfunctioning phone set can create enough trouble to prevent other phones or jacks from getting dial tone.  If you have multiple phones that are connected to jacks, you can test for this issue by disconnecting all phones from their jacks, and reconnecting them one at a time.  Check for dial tone after connecting each phone.  If you find that one particular phone is causing the issue, try connecting a different phone to that jack.  If the new phone gets a dial tone, the issue is with the phone you removed.  If a new phone does not get dial tone then the jack will need to be repaired by one of our technicians.

If you are unable to get dial tone back or have determined you have a faulty jack, please contact our technical support team for further assistance or to book a repair visit.