Let's Connect!

Upcoming Changes to TV Content from our providers Corus and Bell Media

We’d like to inform you about upcoming changes to TV content from our providers Corus and Bell Media.

Starting December 30, 2024 Corus and Bell Media will launch the following channels.  These channels will continue to feature many of your favourite shows, and hundreds of hours of exciting new programming.

Flavour Network, which will replace Food Network on Channel 603 & 823, is the ultimate collection of food entertainment. From high stakes competition to delicious destinations from around the world, featuring diverse and unique stories from the best chefs and boundary pushing culinary experts who offer a fresh take on all things food.

Home Network, which will replace HGTV on channel 600 & 820, entertains and inspires with exclusive Canadian original series from a fresh lineup of international programs in an experience that feels like home. From friendly competitions to breathtaking makeovers to practical DIY and home styling advice, the most trusted experts in renovation, real estate, and design will guide audiences on an uplifting journey of discovery and transformation.

USA Network, which will replace Discovery on channel 520 & 826, is home to the buzziest scripted and unscripted series, fan-favourite hits, and block buster movies

Oxygen True Crime, which will replace Investigation Discovery on channel 528, is a haven for true-crime fans with chilling stories, gripping real-life mysteries, and investigations.

CTV Speed, which will replace Discovery Velocity on channel 852, is the ultimate pit-stop for automotive and trill-seeking enthusiasts, including live racing from NASCAR and IndyCar

CTV Wild, which will replace Animal Planet on channel 525, will continue to transport viewers deep into the animal kingdom, offering breathtaking encounters with Earth’s most captivating creatures and wonders of the natural world

CTV Nature, which will replace Discovery Science, unveils the captivating mysteries of science, nature and history celebrating the hidden beauty and awe-inspiring power of our planet. Explore the wonders of science, nature and history with captivating documentaries.

Discontinued Channels

As of January 1, 2025, the following channels will no longer be available as the providers have discontinued them.

Magnolia Network

Channel 607

Cooking Channel

Cooking Channel

Channel 333 & 894

MTV

MTV

Channel 581

FAQ:

Why are these changes happening?

  • TV programming services continually change.  Recently, NBC Universal and Waner Bros. Discovery sold the rights to multiple channels formerly owned by Corus and Bell Media, to another provider.  This sale of rights is outside of our control, but we wanted to ensure you understand how these changes impact our TV lineup.

Am I losing the ability to watch any shows because of these changes?

  • Many of the shows will remain on the new channel launches. Plus, you will also have access to many new programs with hundreds of hours of new and exciting content!

How will this affect the channels I have selected or theme packages that I have?

  • If you have any of the channels noted above, they will be automatically replaced with the newly launched channels.  If you have one of the channels that is being discontinued as part of your bundle selection, or a Pick & Pay option, please contact our Customer Care team to select another channel from our lineup.

Are the original channels that I had going away? EG. HGTV/Food Network

  • Corus and Bell Media are replacing the channels noted above with the new options.  Bruce Telecom is actively in negotiations with the content provider to relaunch the previous channel selections. 

Will my scheduled TV recordings be impacted?

  • When the programming content changes, the TV guide schedule will change.  Customers who have recordings scheduled on any of the affected channels may experience no future recordings after December 30, 2024. Recordings that have already happened will remain on your DVR until deleted

How do these changes impact my monthly bill?

  • This change will not impact your monthly bill.  TV content is continually changing.  Many of the same popular shows that you enjoy will be available on these new channels.  If you would like to make any changes to your channel selections please contact our Customer Care Team.

Contact us!

Thank you for being a Bruce Telecom customer.  If you have any questions, please contact our Customer Care team at 519-368-2000.

Thank you,
Your Bruce Telecom Team

Bruce Telecom Brings High-Speed Fibre Optic Technology to Gobles Grove Area of Saugeen Shores

Saugeen Shores, ON – October 2024 – Bruce Telecom is thrilled to announce the upcoming rollout of cutting-edge Fibre Optic technology in the Gobles Grove area of Saugeen Shores. This upgrade will significantly enhance internet connectivity for local residents and businesses, ensuring faster, more reliable service.

As the region’s only local communications provider, Bruce Telecom is committed to delivering trustworthy service and supporting the community. “We are excited to bring Fibre Optic technology to Gobles Grove,” said Ray Lahoud, President and CEO of Bruce Telecom. “This initiative reflects our dedication to providing our community with the best possible connectivity and digital services, ensuring our residents and businesses can thrive in today’s digital world.”

Benefits of Fibre Optic Technology:

Fibre Optic technology provides numerous advantages over traditional copper wiring, including:

  • Blazing Speeds: Customers will have access to internet speeds of up to 1GB, perfect for
    seamless streaming, gaming, and downloading.
  • Increased Reliability: Fibre Optics are less susceptible to interference, delivering a stable and
    consistent connection.
  • Enhanced Capacity: As more devices connect to the internet, Fibre Optics can handle increased
    bandwidth demands, making it ideal for households and businesses alike.
  • Future-Proofing: This upgrade positions the Gobles Grove area for future technological
    advancements, ensuring residents have access to the latest innovations.

In addition to high-speed internet, Bruce Telecom will offer comprehensive Digital TV service and home phone options. We also provide the best bundles available, allowing customers to personalize their packages to suit their unique needs. Best of all, the upgrade to Fibre Optic service is free for all residents who would like to get connected.

Construction will commence in November 2024, with connections expected to begin in the spring of 2025. Weber Construction has been selected as the contractor for this important project, ensuring a smooth and efficient installation process.

    Residents can look forward to a brighter digital future with Bruce Telecom’s Fibre Optic service. For more information about the project and how to sign up, please visit www.brucetelecom.com or contact Bruce Telecom at 519-368-2000.

    About Bruce Telecom:

    Bruce Telecom is the leading local telecommunications provider in Bruce and Grey Counties, dedicated to delivering high-quality services and solutions to the communities we serve. With a focus on innovation and customer satisfaction, we pride ourselves on being a trustworthy partner in enhancing the connectivity and quality of life for our customers.

    Contact:

    Stephanie Brunato, Director of Customer Service
    519-368-1207
    stephanie.brunato@brucetelecom.com
    www.brucetelecom.com

    Bruce Telecom Brings High Speed Fibre to Port Elgin, Tiverton & Paisley

    FOR IMMEDIATE RELEASE

    May 24, 2024

    Everything from video calls to streaming your favourite entertainment is faster and easier in some areas of Bruce County now that Bruce Telecom has completed its most significant fibre optic cable installation in several years.

    The project completion, which started in 2023, means more than 1,500 homes in Port Elgin, Paisley and Tiverton are already enjoying, or are ready for connection to Fibre to the Home, promising considerably faster Internet including whole home Wi-Fi, digital TV, and home phone services.

    “This is an exciting milestone for us. All homes in Tiverton and Paisley are fibre-ready, with 380 homes in Port Elgin also ready. Our staff team and contractors have worked diligently over the past year to get this in the ground so customers can start to access the improved service,” said Ray Lahoud, CEO of Bruce Telecom.

    He says that property owners can expect to hear from Bruce Telecom in the next few weeks with an opportunity to get on the fibre service, and new bundled service offerings promise solid savings in addition to faster and more reliable service. Customers are also welcome to call the company at 1-866-517-2000 Monday to Saturday or visit a store location in Port Elgin or Kincardine.

    Fibre to the Home is considered the most advanced technology to provide the best internet connection throughout your home, all through a single strand of glass at the speed of light. Unlike traditional copper cables, fibre cables use light instead of electricity to transmit data, making them faster, stronger, and more reliable.

    With a fibre connection, data literally moves at the speed of light. Fibre is also less impacted by environmental issues, such as water or extreme temperatures, making it more durable to withstand Canadian winters and summers, along with environmental factors that would otherwise cause deterioration over time.

    Bruce Telecom is committed to continue expanding its fibre network across the serving territories in the coming years.

    MEDIA CONTACT

    Ray Lahoud, President & Chief Excecutive Officer

    T:519-368-1339

    E: president@brucetelecom.com

    EH!tel Welcomes Raymond Lahoud as President and Chief Excecutive Officer

    FOR IMMEDIATE RELEASE

    April 10, 2024

    EH!tel Welcomes Raymond Lahoud as President & Chief Excecutive Officer

    Holstein, Ontario – EH!tel is pleased to announce the appointment of Raymond Lahoud as it’s new President and Chief Executive Officer, effective April 10, 2024.

    Ray brings a wealth of experience and a strong background in telecommunications to EH!tel. With over 25 years of leadership in the industry, strategic acumen, and passion for innovation, Ray is poised to lead EH!tel into its next phase of growth and development.

    Ray will also be continuing in his role as President and CEO of Bruce Telecom and is looking forward to working with both companies as the industry evolves.  Ray’s deep understanding of the telecommunications landscape, combined with his strategic vision and proven track record of success, will be instrumental in driving both EH!tel and Bruce Telecom forward towards their strategic goals of growth, and providing exceptional value to their customers. 

    Ray expressed his enthusiasm for the opportunity with both companies, stating, “I am honoured to join EH!tel as its President and CEO and lead the company in its mission to connect rural communities.  I am excited to work with the talented team at EH!tel and Bruce Telecom to deliver innovative solutions that meet the evolving needs of our customers and drive sustainable growth for both companies.”

    Please join us in welcoming Ray Lahoud to EH!tel and wishing him every success in the new role.

    Together we serve our communities better. 

    About EH!tel:

    EH!tel is a local provider of telecommunication solutions, specializing in rural Fibre and Wireless point to point Internet connections, TV, and Home Phone service.  www.ehtel.ca

    About Bruce Telecom:

    Bruce Telecom provides the communities of Kincardine, Port Elgin, Tiverton, Southampton, Chesley, Paisley, Owen Sound and the surrounding region with a full range of home and business Land-Line Phone, Internet, TV, and Cellular services, as well as a suite of business services including hosted PBX.   www.brucetelecom.com

    About Windsor Private Capital:

    Windsor Private Capital is a Toronto based asset management firm with a breadth of experience in a wide range of industry sectors. Most recently, Windsor Private Capital expanded it’s Infrastructure Fund through investments in EH!tel Networks and Bruce Telecom with 100% ownership in both companies.  www.windsorgp.com

    MEDIA CONTACT

    Ray Lahoud

    President & Chief Excecutive Officer

    Bruce Telecom and EH!tel

    T: 519-385-5443

    E: president@brucetelecom.com

    Bruce Telecom Completes Sale To Windsor Private Capital

    FOR IMMEDIATE RELEASE

    March 28, 2024

    BRUCE TELECOM COMPLETES SALE TO WINDOR PRIVATE CAPITAL

    KINCARDINE, Ontario – Today, the Municipality of Kincardine completed its agreement with Windsor Private Capital for the acquisition of Bruce Telecom Inc. by way of a friendly acquisition bid.

    “All parties have completed the necessary due diligence process since entering into the agreement to purchase in October 2023, and have affirmed the transaction will proceed as intended. We are delighted with the acquisition and look forward to working closely with Windsor Private Capital and continue to evolve our business,” said Ray Lahoud, CEO of Bruce Telecom. “Windsor Private Capital brings capital and strategic connections that will strengthen our company’s position in the market, benefitting our employees and customers.”

    “Bruce Telecom is an excellent communications provider and an organization that has shown remarkable commitment to customer experience,” said Marco Di Carlantonio, Senior Vice-President, Windsor Private Capital. “Our shared values and vision make us confident that this new chapter will lead to a prosperous future for Bruce Telecom and the communities we serve.”

    Bruce Telecom provides the communities of Chelsey, Kincardine, Paisley, Port Elgin, Tiverton, Owen Sound, Southampton and the surrounding region with a full range of home and business telecommunications support including home phone, internet, TV and mobile services.

    Bruce Telecom’s name and brand, management, employees and partners remain unchanged, and will continue to provide customers with the same high quality of telecommunications service they have come to depend on.

    -30-

    ABOUT BRUCE TELECOM

    Bruce Telecom is a municipal telecommunications company wholly owned by the Corporation of the Municipality of Kincardine. It provides the communities of Kincardine, Port Elgin, Tiverton, Southampton, Chesley, Paisley, Owen Sound and the surrounding region with a full range of home and business land-line, Internet, TV and mobile services, as well as a suite of business services including hosted PBX. The company is under the directorship of a Board of Directors, appointed by the municipality in 2017.  For more information, please visit www.brucetelecom.com.

    ABOUT WINDSOR PRIVATE CAPITAL

    Windsor Private Capital is an investment firm based in Ontario with a breadth of experience in a wide range of industry sectors. Together with its affiliates, the organization advises and manages over $3 billion on behalf of institutional and private investors. Most recently, Windsor Private Capital expanded the WPC Infrastructure Fund through investment in EH!Tel Networks and now Bruce Telecom on behalf of LiUNA Pension Fund of Central and Eastern Canada, one of the country’s largest private sector union sponsored pension funds. This has deepened Windsor Private Capital’s commitment to Southwestern Ontario and the telecommunications industry.

    Underpinned by its core values of loyalty, trust, integrity, creativity and teamwork, Windsor Private Capital is a reflection of its family roots and the belief in going beyond the transactional to build business connections that endure. For more information, visit www.windsorgp.com.

    ABOUT MUNICIPALITY OF KINCARDINE

    The Municipality of Kincardine is a proud community steeped in Scottish heritage with a tradition of welcoming everyone with warm hospitality. Located on the shores of Lake Huron and home to over 12,000 people, this is where small town charm and a thriving economy find balance. It’s where world-class nuclear companies innovate and agricultural lands grow abundantly. Vibrant energy infuses festivals, events and everyday life with a naturally breathtaking environment rooting it all. To learn more about the Municipality of Kincardine, visit www.kincardine.ca.

    MEDIA CONTACT

    Bruce Telecom

    Ray Lahoud, President & Chief Executive Officer

    T: 519-368-1339

    E: president@brucetelecom.com

    Benefits and Importance of a Landline Phone

    Nowadays when someone mentions a landline phone it seems like no one knows what you are taking about. With the rise of cell phones in the last decade or so, most people have completely forgotten about the benefits of having a landline in your home.

    Provides security in emergency situations

    Having a landline connection can be beneficial in many ways during any form of emergency situation. When severe storms and heavy winds happen, it can very easily disrupt communication services. While cell phone service has drastically improved, reception can be spotty in certain areas. If you’re only connection is a cell phone and your provider network goes down, a landline can provide a lifesaving backup.  A corded landline phone does not require electricity and is an alternate way to communicate during storms. You never know when an emergency may arise where you could potentially need police, fire, or medical services and having a landline can provide much needed piece of mind. While cell phones do include GPS abilities, a landline can allow emergency services to immediately locate where the call is originating from. This may only save a few seconds of time, but those seconds can matter in any crisis situation.




    Eliminates charging

    Landlines offer a refreshing break from the endless cycle of charging that accompanies our modern communication devices. Landline phones eliminate the need for charging, which can provide a reliable and uninterrupted connection. We all hate when your battery dies when you need it most. Forgetting to charge your cell phone, or having the battery die on you is not only frustrating, but very inconvenient if you need to make a phone call. By having a landline, you never have to worry about your battery level when you need it most. You never have to fear about battery levels with a landline connection.


    Offers phone access for younger members of your household

    While it may seem impossible nowadays, there are some young teens that do not have access to a cell phone. Cell phones can be expensive and not everyone can afford to buy the newest device for their young kids to use. By having a landline in your home, it allows younger members of your home to have access to a phone without the high price tag. Having a landline could provide safety and peace of mind to parents out for a night on the town, knowing that the babysitter has access to a stable phone connection to reach out and 911 if needed.

    Gives clear quality of sound

    Have you ever been on your cell phone and could not hear what the other person was saying to you because they hit a ‘dead’ zone? We have all been there. With a landline phone, the quality of sound and clarity is way better than any cellular phone. This can be very helpful when having important conversations or even for those that are hearing impaired.


    Landlines offer several benefits to make them a valuable addition to any home or office. They are reliable, secure, and provide high-quality voice communication that be essential in emergency situations. While cell phones have started trending towards being the new norm, landlines still have a valuable place in our lives and will continue to be a reliable communication tool for many years to come.

    Call us today to inquire more about the home phone services we offer.

    519-368-2000

    The Fibre Optic Advantage: Illuminating the Benefits of Lightning-Fast Connectivity

    All we hear about now in the telecommunications business is fibre, fibre fibre. But have you ever really wondered what all the commotion is about fibre-optic cable? Well let’s tell you a little more.

    How Fibre Optics Works

    Fibre optic cable consists of thin strands of glass or plastic known as optical fibres, which carry information between two places using only optical technology. This light-based technology can carry around 25,000 telephone calls and each strand of fiber cable can have a few as two strands or as many as several hundred.

    There is a lot to learn about fibre but let’s make it simple. Light travels down the fibre optic cable by bouncing repeatedly off the wall of the pipe. Now you might expect a beam of light, travelling in a clear glass pipe to simply leak out the edges, but fibre uses a phenomenon called total internal reflection. During this process the light in the cable hits the glass wall at a shallow angle (less than 42 degrees) and it reflects in again, as though the glass were a mirror. This is what keeps the light inside the pipe.

    The other thing that keeps light in the pipe is the structure of the cable itself. It is made up of two separate parts; the core and the cladding. The core, located in the middle of the cable is where the light travels through and the cladding is a layer of glass wrapped around the outside of the core and its job is to keep the light signals inside the core.



    Uses for fibre optic cables

    Shooting light down a pipe seems boring, and you might not think there would be many practical uses for something like that, but there is surprisingly a lot of uses for it. Just like electricity can power many different types of machines, these beams of light can carry many types of information to different places- so they are in fact useful. The technologies that use fibre optic cable can range from computer networking, broadcasting, medical scanning, and military equipment. Many people may not have noticed how present the use of fibre-optic cable has become, but that is because we don’t see it every day. The laser-powered signals that fibre-optic cables carry flicker far beneath our feet.

    Why should I get fibre?

    There are many benefits to having fibre-optic internet. Overall, fibre’s design is simply better for data transmission over long distances than cable’s signals. Fibre internet is faster, more reliable, and has lower latency than traditional broadband. It is the perfect solution for anyone who requires reliable internet connection. Whether you are a gamer, a streamer, or simply someone who wants to stay connected, fibre has you covered. With lightning-fast speeds and unparalleled reliability, you will never have to worry about buffering or dropped connections again. So why wait? Switch to fibre today and start enjoying the internet; the way it was meant to be.

    Why Choose Bruce Telecom as your Fibre Provider?

    Here at Bruce Telecom, we represent all the ways that people connect and feel a sense of belonging. As the region’s local communications leader, we provide trustworthy home phone, freedom of mobile, access to high-speed internet and digital television. Across the region, all our customers have everything they need knowing they have access to reliable technologies.

    Our employees are local themselves, not from a large corporate center or far off place. We love what we do because we are helping our local communities directly. We believe in community support and are active in lending a hand, giving back, and doing our small part – simply because it feels right.



    Reach out to us today and let us know how we can support you!

    519-368-2000

    Bruce Telecom Bringing Fibre to Chesley Home Service in April

    FOR IMMEDIATE RELEASE

    Contact Information:
    Tom Sullivan, President & CEO
    519-368-1225
    tsullivan@brucetelecom.com

    January 15, 2019


    BRUCE TELECOM BRINGING FIBRE TO THE HOME SERVICE TO CHESLEY RESIDENTIAL IN APRIL 2019

    Chesley, Ontario – Bruce Telecom is bringing Fibre to the Home Service to the residents of Chesley beginning in April 2019. Fibre optic service offers the fastest Internet speeds available, operating at the speed of light. By the time construction is complete, bandwidth capacity for Fibre to the Home Service will be offered at up to 1 gigabit per second to each home.
    “It is a tremendous opportunity for Bruce Telecom to connect with the community of Chesley. We look forward to meeting all of the local residents and business owners very soon,” said Tom Sullivan at the Arran-Elderslie Municipal Council Chambers on January 14, 2019.

    Construction will begin with the installation of conduits on the North side of the river, followed by the South side of the river, moving from East to West in each residential area. Downtown businesses will be serviced in the final phase of the project. Construction will commence in April.

    A temporary pop-up store will open downtown on 64 1st Avenue South, next to the McIntee Real Estate office this spring and will be occupied until late autumn. The store will allow residents to sign up for the many highspeed Internet, phone, TV, streaming, wireless phone and bundling options in person.

    Bruce Telecom will communicate the progress of each phase and will be setting up a phoneline dedicated to the project. A community townhall meeting will be scheduled in the coming months.
     

    The Bruce Telecom story began when a group of farmers got together in 1911 to form the Bruce Municipal Telephone System. Now over 100 years later, with 75 employees and three stores all within surrounding communities, Bruce Telecom has positioned itself as a communications leader within the region. For more information please visit: brucetelecom.com.

    Free WiFi Now Available in Downtown Kincardine

    Picture this…  

    Strolling along the friendly sidewalks of beautiful downtown Kincardine, and you think to yourself – what is the most popular ice cream flavor in Canada?  Maybe chocolate, vanilla, or maybe it’s maple? The majority of us carry a cellphone that we quickly pull out to get immediate answers to our very important questions.

    Now for the good news… you can answer all those trivial questions without touching your wireless data!

    That’s right – we are pleased to announce that in partnership with the Municipality of Kincardine and the Kincardine BIA, Bruce Telecom is offering FREE WiFi in downtown Kincardine.

    Whether you are a resident, or just here visiting (aka- here for the ice cream), we are offering top notch free Wifi on the sidewalks of downtown Kincardine.  From Victoria Park to Broadway we want your experience of our friendly community to be everything you imagined plus more!

    Look for our FREE WIFI signs downtown Kincardine while enjoying the sights and sounds our community has to offer. And we fully expect to see #kincardineicecreamselfies all over social media!

    Security is Key

    The moment you lose your phone is usually sheer panic. Take a deep breath: you’ve taken all the measures to protect it…right?

    If you haven’t already, here are some tips on mobile security for the next time you leave it in a coffee shop or washroom stall (we’ve all done it once).

    • Put a passcode on it. Yes, it locks every minute or so but this will make it harder for others to get into your phone.
    • Locate it – duh! Some smartphones have the capability of being tracked by another device. If you’re able to add that capability, you may find your mobile on the beach where you left it!
    • Wipe it clean – not (just) literally. If you think someone has your smartphone, sometimes you can set up a remote wipe. Remember to have a backup of personal items so you can do so confidently.
    • Fight the urge. Public Wi-Fi is not secure, so be attentive to what you’re using it for. Don’t do your banking while you’re at the coffee shop!

    Keep Your Smartphone Battery Healthy

    Our mobile devices have become our lifeline. It’s important to keep them healthy so that we can have them at our fingertips (literally). But, a fully-charged battery doesn’t mean it’s healthy. The biggest complaint with some mobiles is battery-life – and it’s usually a short one.

    How can we prevent the slow electronic-sucking zombies from taking our battery-life? Keep it healthy.

    Here are some tips on how to keep your smartphone alive longer:

    • Don’t overcharge. Most smartphones contain a lithium-ion battery, which means it needs to be treated differently. Keeping it charged more than 50% is important – but not at 100%. Somewhere between 50-80% throughout the day will give the lithium-ion battery a good workout without overworking it. When the percent starts to dip down, just plug it in a couple of times throughout the day to give it a little juice. Don’t go from zero to 100, as that is more damaging and straining on the battery.
    • Keep it cool. No one (or thing) likes to be overheated.
    • Check those apps. Some apps can be a real drain on your battery. Maybe you think the battery is dying, but really, all your games are running in the background. Check the settings to see what is running and when. Location Services is usually a culprit!
    • Sleep. We all love it, and your mobile does too. Turning your mobile off to give it some rest can help it charge more quickly. And, if you’re in a ‘dead zone’, your mobile will continue to search for a signal, whether it’s Wi-Fi, Bluetooth (which should be turned off unless you’re using it) or network – shutting it off will minimize its efforts.

    Basically, treat your smartphone like you’d treat yourself – it likes to be comfy and relaxed too.