How do I use my email outside of Canada/U.S?

While travelling outside of Canada and the United States, you can still access your Bruce Telecom email through the use of our webmail portal.

To access your email, simply click here to browse to the login portal.

Feature Guide

Safety Line

Increase the security and convenience of your telephone service.  With a safety line you can call another telephone number simply by lifting the receiver.

When requesting a safety line you need to tell the customer service representative what phone number you would like to be automatically dialled without having to dial.  This number will be called whenever you lift the receiver and do not dial another number within 16 seconds.

The predesignated number can be changed at any time by calling a customer care representative.  There is an admin charge of $20.75 per requested change.

Selective Call Acceptance/Rejection (Call Screen)

Selective Call Acceptance allows you to define a list of calling numbers that will be accepted.  All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.

  • To activate or deactivate Selective Call Acceptance dial *63 and follow the recorded instructions 

Selective Call Rejection allows you to define a list of numbers that will be blocked.  An incoming call from this list is rerouted to a recorded message and your phone does not ring.

  • To Activate or Deactivate Selective Call Rejection dial *60 and follow the recorded instructions.

Call Display Blocking Per Call

This is automatically provided free of charge and is used to prevent your telephone number from appearing to the person you are calling.

  • Dial *67 directly before dialling your call.
  • Does not work if calling emergency services or calling from an 1-800 or other toll-free number. We cannot guarantee it will work if calling outside of Canada.

Call Forwarding

Allows you have calls received to your phone number forwarded to an alternate phone number. 

  • Dial *72.  You’ll hear a special dial tone.  Enter the number you want your calls forwarded to.
  • To Deactivate dial *73.  You’ll hear two beeps to indicate your calls will no longer be forwarded.

How do I access my Bruce Telecom Voicemail?

If Bruce Telecom is providing you with voicemail service, you access it both at home and remotely by following these steps:

At Home

  • Pick up your phone and dial *98
  • When/if prompted for your mailbox number, press the # button
  • When prompted, enter your four digit PIN, followed by the # button
  •  Listen to the menu options and press the button corresponding to what you would like to do.

  Not At Home

  • Call your home phone number and let it ring to voice mail
  • After your greeting plays, press *98
  • When prompted for your mailbox number, enter your 10 digit home phone number, followed by the # button
  • When prompted, enter your 4 digit PIN, followed by the # button
  • Listen to the menu options and press the button corresponding to what you would like to do.

Too many failed attempts to log in to your Bruce Telecom voice mail will result in the suspension of further log in attempts.  If this has occurred, or if you have forgotten your PIN, please contact our technical support line for assistance.

My Connection keeps dropping

There are many reasons why your internet connection may be dropping.  If you are having this problem, we will likely need to work with you on our technical support line in order to get to the root of the issue.  However, there are a few steps you can take to troubleshoot the issue on your own if you wish.

  • Verify that the issue is not isolated to only one device.  Sometimes the device you are using may be having issues.  There are many possible causes for this, ranging from software to hardware issues and everything in between.  However, it is also possible that the wireless signal to that specific device is weak.  If you have determined that the issue is device specific, try rebooting your device and bringing it closer to the router.  If that does not make a difference, and other devices continue to work, you may need to have said device serviced by a professional.
  • Test for if the issue is specifically occurring to devices connected wirelessly.  To do this, connect a PC or other device to ETH 1 of the Comtrend router and test for internet.  If the connection continues to drop on wireless devices but remains consistent when hard wired, you have proven a general Wifi issue.  The technical support representatives available on our support line will be best suited to assist further. 
  • If possible, inspect the router when the connection drops.  If using one of Bruce Telecoms wireless modem/routers, check to see if the Internet light remains active and green.  If the internet light is not activated, check if the DSL light is solid (if using a DSL connection) or that your ETH WAN light is active (if a fiber optic customer). 

Issues with connection drops are absolutely not normal, and do not represent the level of service we aim to provide.  In most cases persistent problems with your connection will require troubleshooting by our technical support team.  Please do not hesitate to call our technical support line for assistance towards a speedy resolution.

My Internet is not working

If you are unable to access the internet at all, please try the following:

Try another device:  Occasionally the problem will be a manifestation of device specific issues.  Try loading a website or service on another device to test for this.  If you find it is working fine on a different device, in similar conditions, try restarting your device and ensuring it is up to date.

Reboot the modem/router: Modems and routers, like home computers and other electronic devices, can sometimes require rebooting to resolve performance degradation issues.  To reboot your equipment, take the following action:

  • Unplug the power cord from the modem, or use the power button on the back of the device.  If using a separate wireless router, unplug the power from this as well.
  • Wait 10 seconds, then plug the power back in to the modem.  If you are using a separate wireless router, please wait until the DSL light on the modem is solid before powering the router back up.

Verify Cabling: If you are a DSL customer, please verify that the modem has a DSL cord/phone line connected to the DSL port on the back of the modem.  Likewise, if you are a Fiber Optic customer please verify that there is an Ethernet cord connected to the ETH WAN or GB/ETH port on the back of the router.

Once you have completed the previous steps, inspect the modems/routers lights.  Ensure that the Wireless lights are active, as this indicates whether or not the wireless network is being broadcast by the router.  If the light is not on, trying pressing the “Wifi On/Off” button on the front of the modem.

If you have completed these steps and are still not able to access the internet, please call our technical support line as soon as possible for further assistance.

What are the mail server settings for an IMAPv4 account?

If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account.  If you have chosen to utilize an IMAPv4 set up, please use the following mail server settings:

Incoming (IMAP):

  • Hostname: mail.bmts.com
  • User name: the first part of your email address (everything before the @ sign)
  •  Password: your email password
  • Port: 993
  • Encryption: SSL or Auto

 Outgoing (SMTP):

  • Hostname: smtp.bmts.com
  • Requires sign on/authentication: Yes
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 587
  • Encryption: SSL/TLS or STARTTLS

These are the settings that the vast majority of email clients and smart devices will use.  If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.

How Do I Set Up A Series Recording?

If you would like to set up a series recording, you can do so by using one of the following methods:

  • If the program will air in the future: Find the program in the guide, and highlight it using the arrow buttons on your remote control.  Once you have highlighted the program, press the OK button on the remote.  This will open a menu on the screen with several options, including Record Series.  Navigate to the Record Series option using the Up and Down arrows on the remote control, and then select it using the Ok button. 
  • If you are currently watching a live episode: If you are in the middle of a live episode of the series you would like to record, simply press the Ok button on the remote control to open an options menu, then select Record Series by navigating to that option using the Up and Down arrows on the remote and then pressing Ok.

I’m getting a “Video Signal Blocked” message

If you are seeing the “Video Signal Blocked” message, this means that you have attempted to tune into a channel for which you are not subscribed.  To resolve this, please follow these steps:

  • On the remote control for the Bruce Telecom receiver, press the “STB” button once, then press the guide button to open the television guide.
  • Check what filter is applied to the guide.  This information is located directly above the date in the guide, and will say one of the following: All, Subscribed, HD, SD, or Favorites.
  • Press the Guide button repeatedly until you have changed the filter to Subscribed. This will allow you to once again tune into all your subscribed channels.

*The guide may close while cycling through the different filter options.  If this occurs, simply press the Guide button again to re-open the guide and continue changing filter options.*

How do I program the Bruce Telecom remote control for my television set?

The remote control provided with your Bruce Telecom receiver is capable of controlling most common television sets, but will need to be programmed to the specific brand you are using.  To do so, please follow these steps:

  • Turn on the cable receiver using the Bruce Telecom remote control.  To do this, press the STB button once, then press the blue Power button.
  • Turn on your television, either using the remote control that came with it, or the power button located on the television itself.
  • Press and hold the Setup button on the Bruce Telecom remote, until you see a red light blink twice on the remote.
  • Press the TV button once.
  • Point the remote at your television.  Press and hold the OK button, and release once your television set turns off.  This can take anywhere from 5 seconds to 3 minutes.
  • Once your television set turns off, release the OK button.
  • Wait 10 seconds, and then press the blue Power button on the remote control.  Your television set should turn back on.
  • Press the STB button once, then press the blue Power button.  The remote should now turn both your television set, and the Bruce Telecom receiver, off.  Press the button again to turn both devices back on.

If you have followed these steps, and are still unable to program the remote control to operate your television set, please call our technical support line for further assistance.

What are the mail server settings for a POP3 account?

If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account.  If you have chosen to utilize a POP3 set up, please use the following mail server settings:

Incoming (POP3)

  • Hostname: mail.bmts.com
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 110
  • Encryption: None

Outgoing (SMTP)

  • Hostname: smtp.bmts.com
  • Requires sign on/authentication: Yes
  • User name: the first part of your email address (everything before the @ sign)
  • Password: your email password
  • Port: 587
  • Encryption: SSL/TLS or STARTTLS

These are the settings that the vast majority of email clients and smart devices will use.  If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.

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