While travelling outside of Canada and the United States, you can still access your Bruce Telecom email through the use of our webmail portal.
To access your email, simply click here to browse to the login portal.
While travelling outside of Canada and the United States, you can still access your Bruce Telecom email through the use of our webmail portal.
To access your email, simply click here to browse to the login portal.
Increase the security and convenience of your telephone service. With a safety line you can call another telephone number simply by lifting the receiver.
When requesting a safety line you need to tell the customer service representative what phone number you would like to be automatically dialled without having to dial. This number will be called whenever you lift the receiver and do not dial another number within 16 seconds.
The predesignated number can be changed at any time by calling a customer care representative. There is an admin charge of $20.75 per requested change.
Selective Call Acceptance allows you to define a list of calling numbers that will be accepted. All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.
Selective Call Rejection allows you to define a list of numbers that will be blocked. An incoming call from this list is rerouted to a recorded message and your phone does not ring.
This is automatically provided free of charge and is used to prevent your telephone number from appearing to the person you are calling.
Allows you have calls received to your phone number forwarded to an alternate phone number.
If Bruce Telecom is providing you with voicemail service, you access it both at home and remotely by following these steps:
Too many failed attempts to log in to your Bruce Telecom voice mail will result in the suspension of further log in attempts. If this has occurred, or if you have forgotten your PIN, please contact our technical support line for assistance.
There are many reasons why your internet connection may be dropping. If you are having this problem, we will likely need to work with you on our technical support line in order to get to the root of the issue. However, there are a few steps you can take to troubleshoot the issue on your own if you wish.
Issues with connection drops are absolutely not normal, and do not represent the level of service we aim to provide. In most cases persistent problems with your connection will require troubleshooting by our technical support team. Please do not hesitate to call our technical support line for assistance towards a speedy resolution.
If you are unable to access the internet at all, please try the following:
Try another device: Occasionally the problem will be a manifestation of device specific issues. Try loading a website or service on another device to test for this. If you find it is working fine on a different device, in similar conditions, try restarting your device and ensuring it is up to date.
Reboot the modem/router: Modems and routers, like home computers and other electronic devices, can sometimes require rebooting to resolve performance degradation issues. To reboot your equipment, take the following action:
Verify Cabling: If you are a DSL customer, please verify that the modem has a DSL cord/phone line connected to the DSL port on the back of the modem. Likewise, if you are a Fiber Optic customer please verify that there is an Ethernet cord connected to the ETH WAN or GB/ETH port on the back of the router.
Once you have completed the previous steps, inspect the modems/routers lights. Ensure that the Wireless lights are active, as this indicates whether or not the wireless network is being broadcast by the router. If the light is not on, trying pressing the “Wifi On/Off” button on the front of the modem.
If you have completed these steps and are still not able to access the internet, please call our technical support line as soon as possible for further assistance.
If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account. If you have chosen to utilize an IMAPv4 set up, please use the following mail server settings:
These are the settings that the vast majority of email clients and smart devices will use. If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.
If you would like to set up a series recording, you can do so by using one of the following methods:
If you are seeing the “Video Signal Blocked” message, this means that you have attempted to tune into a channel for which you are not subscribed. To resolve this, please follow these steps:
*The guide may close while cycling through the different filter options. If this occurs, simply press the Guide button again to re-open the guide and continue changing filter options.*
The remote control provided with your Bruce Telecom receiver is capable of controlling most common television sets, but will need to be programmed to the specific brand you are using. To do so, please follow these steps:
If you have followed these steps, and are still unable to program the remote control to operate your television set, please call our technical support line for further assistance.
If you are choosing to set up your Bruce Telecom email address in a mail client, you can set the account up as either a POP3 or IMAPv4 account. If you have chosen to utilize a POP3 set up, please use the following mail server settings:
These are the settings that the vast majority of email clients and smart devices will use. If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.
Visit our FAQ page for answers to popular inquiries.
Local Callers:
519-368-2000
Long Distance Callers:
1-866-517-2000