Let's Connect!

How to register for TV Everywhere

In a web browser (Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari), browse to www.wtve.ca and choose Bruce Telecom from the drop down list of service providers.


Once you have selected Bruce Telecom, click register


Fill in the registration form.

Account Number: Your Bruce Telecom account number as seen on your bill without the -9

Verification code will be the number next to Enter: 

That number is be different for every registration

Click Register when form is filled in


Click create account


An email will be sent to the email address that you provided to complete activation of Watch TV Everywhere. Click on the link in the email from watchTVeverywhere to complete the activation process. You will see this when your activation is complete.


Once WTVE account is activated you can log in to www.wtve.ca see which networks you have activated under your Bruce Telecom TV subscription.

Only channels that are part of your subscription will appear.

If you are missing any channels here that are part of your TV subscription, please speak to our technical support team.

Here is how it would look if all provided apps with Bruce Telecom were part of your TV subscription.

How to set up your email on iPhone or iPad

Open settings from iPhone or iPad screen.


Scroll down and select Mail


Select accounts


Select add account


Select other (at the bottom of the list)


Click, add mail account


Fill in information for your email.

Name: Your Name

Email: Your Bruce Telecom email address with @bmts.com

Password: Your Bruce Telecom email password

Description: Will fill in automatically

Click Next when done


Fill in the Incoming & Outgoing Mail Server Information:

Incoming Mail Server

Host Name: mail.bmts.com

Username: Your email address without @bmts.com

Password: Your Bruce Telecom email password (should already be filled in)

Outgoing Mail Server

Host Name: smtp.bmts.com

Username: Your email address without @bmts.com (says optional but is required)

Password: Your Bruce Telecom email password (says optional but is required)

Click Next when done


Once your account has been verified, you will see this screen. Click save to complete account set up. Open the Mail app from your home screen and you should see mail coming into your inbox

How to set up email on Apple (Mac Mail)

Open the MAC Mail App (envelope or postage stamp icon – depending on MAC OS version)


For choose a mail provider account, select other mail account and click continue.


Fill in your name, email address, and password. Then click sign in.

It will give you an error of “unable to verify account name and password”.


This is because you need to enter in further information to set up account.

Fill in as follows:

Email address: should already be filled in

Username: bmts email address without @bmts.com

Password: should already be filled in

Account Type: IMAP

Incoming Mail Server: mail.bmts.com

Outgoing Mail Server: smtp.bmts.com

Click Sign In when completed


MAC Mail will now attempt to set up mail account.

If you get error, make sure password is entered correctly. Note: password is case sensitive.

If successful, you will be asked to select apps to use with this account.  It is OK to choose both Mail & Notes.

Click Done to complete setup, and you should see mail coming to your Inbox.


How to set up your email on Android

Open Mail App


On the Set up email screen, select Other (last option)


Type in your email address (with @bmts.com) and password where applicable. Then select Manual Setup.


Select account type: we suggest you select IMAP account


On server settings, set Username to be your Bruce Telecom email address without the @bmts.com (should just need to remove @bmts.com). Email address and password will carry over from your previous entry


Scroll down to Incoming Server

Set IMAP server to: mail.bmts.com

Security Type: TLS (Accept all certificates) – Click accept if warning pop up appears

Port: 993 (143 may also work)

IMAP Path Prefix: INBOX (says optional but recommended to fill in with INBOX – all caps)


Scroll down to Outgoing Server

Set SMTP server to: smtp.bmts.com

Security Type: SSL (Accept all certificates) – Click accept if warning pop up appears

Port: 465 (587 may also work)

Require authentication to send emails MUST be enabled

Username: Email address without @bmts.com

Password: your bmts email password

Click sign in when all the above information is filled in.


Your device will now verify incoming & outgoing server settings. This may take a couple minutes.

If verification fails, make sure you have password entered correctly.

You can also try setting security to TLS (accept all certificates) for incoming & outgoing as well.

The security option needed will depend on version of Android OS on device.

After account if is verified, you should see mail starting to come to Inbox.

How to set up your email in Windows Mail

Open Mail app in Windows


On Add an account, select Advanced Setup (at bottom)


Next, select Internet Email


Now fill in all information requested.

Email address: Your Bruce Telecom email address with @bmts.com

User name: Your Bruce Telecom email address without @bmts.com

Password: Your Bruce Telecom email password

Account name: bmts


Scroll down to get to more information to fill in.

Send your messages using this name: *your name*

Incoming Email Server: mail@bmts.com

Account type: IMAP4

Outgoing (SMTP) Email Server: smtp.bmts.com


Scroll down to the bottom of the window. Make sure all 4 boxes are checked. Clicked sign in to complete setup


If successful, you will see this. Click done and you should see mail coming into your mailbox

How to set up your email in Thunderbird

Auto Setup

Open Thunderbird


You should be brought to an Account setup screen. Here you will fill in the requested information

Your full name: *your name*

Email Address: *your Bruce Telecom email address with @bmts.com

Password: *your Bruce Telecom email password*

Click continue once your information is entered.


Thunderbird will now set up your account using common server names. If successful you should see this screen. Click Done to complete setup.


Click finish when its complete and mail should start coming into your inbox.


Manual Setup

Open Thunderbird


You should be brought to an Account Setup screen. Fill in the requested information.

Your Full Name: *your name*

Email Address: *your Bruce Telecom email address with @bmts.com

Password: your Bruce Telecom email password

Click Configure Manually when your information is entered


Under Manual Configuration, fill in as follows:

INCOMING SERVER

Protocol: IMAP

Hostname: mail.bmts.com                   

Port: 993 (143 may work as well)

Connection Security: SSL/TLS                                

Authentication Method:  Normal password                          

Username: bmts email address without @bmts.com

OUTGOING SERVER

Hostname: smtp.bmts.com                 

Port: 587 (465 may work as well)

Connection Security: SSL/TLS                    

Authentication Method: Normal password                          

Username: bmts email address without @bmts.com

Click done to complete setup


Click finish when complete. Mail should start coming into our inbox now

Speed Test

Understanding the true performance of your internet service can be a challenge. This is where our Internet Speed Test comes into play, offering you a comprehensive and user-friendly solution to assess the speed and reliability of your internet connection.

Please click the link listed below to run a speed test on your internet.

https://fast.com

Remote Help Session

Please only use this link with the assistance of a Bruce Telecom Representative on the phone. 

Use the link below and follow the instructions to initiate a remote help session.

https://898.tv/bruceremote

How to set up your Bruce Telecom email in Outlook

Welcome to our comprehensive guide on setting up your email in Outlook, your gateway to seamless communication and efficient email management. Whether you’re a seasoned professional looking to streamline your workflow or a novice eager to explore the world of email, our step-by-step instructions will guide you through the process, ensuring a hassle-free setup.

Outlook Auto Setup

Open Outlook app


Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”, Click connect.


On the next screen, select IMAP


On next screen, type in your bmts email and password. Click connect when it has been entered.


Outlook may complete set up from here on its own. If so, you will see this screen. Click done. You should see mail coming to your inbox.


Outlook Manual Setup

Open outlook app


Click the file button in the top left corner


Click add account button in the middle section of the screen


Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”. Click connect


On the next screen, select IMAP.


On IMAP Account Settings, fill in as follows:

Incoming Mail Server:       mail.bmts.com

Port:                                       143 (993 may also work)

Encryption Method:          STARTTLS

Outgoing Mail Server:       smtp.bmts.com

Port:                                       587 (465 may also work)

Encryption Method:          STARTTLS

Do not check Require logon using Secure Password Authentication (SPA) for both incoming & outgoing.

Click Next when all info in entered


On the next screen, type in your bmts email password. Click connect when it has been entered.


Outlook will now add your email account. Once it has been completed you will see this screen. Click done and you should see mail coming into your inbox.

Calling Features Explained

Learn what each of our calling features for Home Phone do and how to activate / deactivate them where appropriate.

Call Answer Enhanced

Call Answer Enhanced

Voicemail service that also offers option to have recording of your voicemails emailed to a designated email (e-forward). To turn on the e-forward, please indicate the email address to direct to. *98 to access – follow prompts

Call Answer with Transcription

Call Answer with Transcription

Enhanced voicemail with the additional service of having the recording transcribed in the forwarded email. This feature will also accept fax calls and transcribe them to a PDF. *98 to access – follow prompts

Call Name & Number Display

Call Name & Number Display

Displays Call Name Info – Must be included with Call Number Display

Call Waiting

Call Waiting

While on the phone and another call is received you will hear a beep indicating a second call is being received. To answer the second call, hit the flash button or hook. This places the first call on hold while you speak to the second call. To go back to the first call, hit the flash button or hook again.

Visual Call Waiting

Visual Call Waiting

Works similarly to call waiting, but will also include name and number call display information.

Non-Published Service

Non-Published Service

Name and number information will not be published in phone directory.

Call Trace

Call Trace

Allows you to initiate an automatic trace of the last incoming call you received. A successful trace receives a success message. You must contact your local police department to request the trace information as it will only be provided to law enforcement.

  • Dial *57 immediately after the offending call.
  • It is essential that the trace action be done immediately after hanging up the phone following the offending call. If there is a delay in taking action and another call is received, the trace will not trace the previous number.
Call Screen

Call Screen

Selective Call Acceptance allows you to define a list of calling numbers that will be accepted. All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.

To activate or deactivate:

  • Dial *63 and follow the recorded instructions

Selective Call Rejection allows you to define a list of numbers that will be blocked. An incoming call from this list is rerouted to a recorded message and your phone does not ring.

To activate or deactivate:

  • Dial *60 and follow the recorded instructions.
Ident-a-Call (Distinct Ring)

Ident-a-Call

Allows you to define a list of up to 12 separate phone numbers that will provide a special ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.


To activate:

  • Dial *61 and follow the recorded instructions

To deactivate or remove numbers:

  • Dial *61 and follow the recorded instructions to deactivate or delete numbers.
Call Return

Call Return

Will tell you the number of the most recent incoming call and can optionally dial that number for you. To hear the last callers number, pick up your phone and dial *69. To return the call, press 1.

Call Forwarding

Call Forwarding

Allows you have calls received to your phone number forwarded to an alternate phone number.

To activate:

  • Dial *72. You’ll hear a special dial tone. Enter the number you want your calls forwarded to.
  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *73. You’ll hear 2 beeps to indicate your calls will no longer be forwarded.
Remote Call Forwarding

Remote Call Forwarding

Allows you to activate or deactivate call forwarding on your home phone from any touch tone phone. 

To activate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *72.  You will hear the special dial tone again. Enter the phone number that you want your calls forwarded to.

  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive. 

To deactivate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *73. 

  • You will hear 2 beeps to indicate your calls will no longer be forwarded.  
Busy Call Forwarding

Busy Call Forwarding

Allows you to have any calls received while you are already on a call, forwarded to an alternate phone number.

To activate:

  • Dial *90  You’ll hear a special tone. 
  • Enter the number you want your calls forwarded to and the forward will be enabled once the call is answered. If the number is not answered, hang up and try again until the call is answered.
  • If you forward calls to a long distance number you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *91. 
  • You’ll hear 2 beeps to indicate you calls will no longer be forwarded.
Selective Call Forwarding

Selective Call Forwarding

Allows you to have selected incoming calls forwarded to a designated telephone number.

To activate:

  • Dial *68 and follow the recorded instructions.

To deactivate or remove numbers:

  • Dial *68 and following the directions to deactivate or delete numbers.
Speed Dialing 8

Speed Dialing 8

  • Dial *74 to set up One Digit speed calling and follow the instructions.
Speed Dialing 30

Speed Dialing 30

  • Dial *75 to set up Two Digit speed calling and follow the instruction.
Toll Restriction with Pin

Toll Restriction with PIN

Used to restrict long distance calling and a PIN to be entered before making any long distance calls.
PIN default is the last 4 digits of the phone line number. This can be changed to any 4 digit PIN you like by contacting a customer care representative.

To make a long distance call dial one of the following options followed by your PIN:

  • 1
  • 411
  • 0 (any calls made through the operator will not be billed using your Bruce Telecom long distance plan. These are billed using Bell Operator Assistance rates which are considerably higher).
  • Then dial the number you want to call.
3-Way Calling

3-Way Calling

  • Allows you to put a call on hold in order to dial another number, and then switch between the two calls. Works on regular lines, not PBX.
  • While on an existing call, press Flash or Link on your phone, then dial the third party’s number. If the third party answers, you can talk privately with this person before you connect to make the call 3-way. 
  • Press Flash or Link again to connect both calls.
  • If the third party does not answer or their line is busy, press Flash or Link twice to rejoin the original call. If you hang up while a call is still on hold, you will receive a ring back reminding you the call is there and you can rejoin it by picking up the receiver.
Safety Line

Safety Line

  • Increase the security and convenience of your telephone service with a safety line which can call another telephone number simply by lifting the receiver.
  • When requesting a safety line, tell the customer service representative what phone number you would like to be automatically dialed without having to dial. This number will be called whenever you lift the receiver and do not dial another number within 16 seconds.
  • The predesignated number can be changed at any time by calling a customer care representative. Admin charge of $20.75 per requested change.
Simring

Simring

Allows subscribers to specify a list of numbers which are rung (in addition to their own number) whenever their line is called. Any of the numbers that are rung can answer the call.  

Numbers are to be provided when this feature is added. Max amount of phone numbers is 32.

  • Dial *333 to enable
  • Dial *334 to disable
Find Me Follow Me

Find Me Follow Me

Allows subscriber to specify a list of numbers that are rung whenever their line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.

  • Numbers are provided by customer when they add the feature. 
  • Max number of #s is 32.
Call Return – Busy

Call Return Busy

Allows you to call a busy line back automatically when the line becomes free.

To automatically callback the last outgoing call, press *66.
To cancel all outstanding callback attempts, press *86.

Unidentified Call Rejection

Unidentified Call Rejection

Automatically rejects all calls from callers who have withheld their Caller ID number.

Do Not Disturb

Do Not Disturb

Allows you to block your line temporarily to prevent incoming calls.

  • Dial *78 to enable, and *79 to disable.
Reminder Call

Reminder Call

Allows you to schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, a reminder call will try again.

To activate an Individual Reminder Call:

  • Dial *310
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

To check Individual Reminder Calls:

  • Dial *313

To disable one Individual Reminder Call:

  • Dial *312

To disable all Individual Reminder Calls:

  • Dial *311

To activate a Regular Reminder Call:

  • Dial *314
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will prompt you to dial the repeat option code *314 followed by #.
  • The options are every Monday (1), Tuesday (2), Wednesday (3), Thursday (4), Friday (5), Saturday (6), Sunday (7), every weekday (8), every day (9).
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point, if desired.

To Check Regular Reminder Calls:

  • Dial *317

To Disable one Regular Reminder Call:

  • Dial *316

To Disable all Regular Reminder Calls:

  • Dial *315
Call Hold

Call Hold

Allows you to put a call on hold and then dial another number and easily switch back and forth between the two calls.

  • While on a call press Flash or Link
  • Dial *52
  • Dial the second number
  • You can then press Flash or Link again to switch back to the first call (putting the second call on hold). Press Flash or Link again to switch between the two numbers.