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Complaint Escalation Process

Bruce Telecom strives to provide fair, reliable service every day. However, we realize there is always room for improvement. If you have a concern you feel we should address, please refer to the steps outlined below.

STEP 1. CONTACT CUSTOMER CARE

Our Customer Care Team will endeavour to resolve your concern to your complete satisfaction.

Here’s how to reach us:

Bruce Telecom
3145 21 Hwy
PO Box 80
Tiverton, ON  N0G 2T0

519 368-2000 or 1-866-517-2000 
Option #2 for Customer Care

Email admin@brucetelecom.com 

If you are not completely satisfied with the resolution provided at this step, please proceed to Step 2.

STEP 2. ESCALATE YOUR CONCERN

If our Customer Care team has not been able to resolve your dispute to your satisfaction you may request to escalate the issue by speaking to a member of our leadership team or sending an email to cep@brucetelecom.com

Providing the following information will help to expedite the resolution of your concern:

  • Name of Customer Care Rep you spoke with
  • Date the conversation took place
  • Your billing account number 
  • Your contact information
  • Details of your concern
STEP 3. CONTACT CCTS

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. complaint dispute CRTC CCTS commission ombudsman

If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. 

Commission for Complaints for Telecom and Television Services. Let's talk solutions.
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