Support

I’ve received a “Mail Quota Warning” – What does this mean?

The Bruce Telecom email server allocates 1 gigabyte of storage space to each of your Bruce Telecom email addresses.  What this means is that you can safely store up to 1 gigabyte of mail content on the mail server.  This limit is not applied to messages stored solely on your computer or other device. 

When your email address exceeds 80% of the available storage space allocated to it on the mail server, you will begin to receive automatically generated messages letting you know that you are approaching your maximum storage on the server.  These messages will never contain a “log in” link or request your email password in any form.

If you receive one of these messages, you will need to access your Bruce Telecom mailbox and remove any excess mail.  It is important to do so as soon as possible as, once the mailbox hits 1 gigabyte of storage, incoming messages will be unable to be delivered.  Think of it like an overstuffed mailbox at the post office; eventually, nothing more will fit.

Generally, the fastest way to assess and clean up your mailbox will be to log in using our webmail portal.  You can access it here or through the menus on our website.  Once you have logged in, you will be able to view any and all email that is currently being stored on our server for you, and prune the mailbox from there.

If you are using a mail client, check your mail settings to ensure that the program is set to occasionally delete messages from the server.  Often you can choose when and how this will occur.  If you are using IMAPv4, your mail program should send the delete command to our server whenever you empty your deleted items folder in the program.

If you require additional assistance or explanation of how best to manage your mailbox size, please contact our technical support team and we will happily help you.

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