My Set Top Box Is Asking For a Hostname or IP Address

If you are seeing this message when powering on your Set Top Box, most likely the device is connected to the wrong Ethernet port on your modem (if you are a DSL customer).

Please ensure that the set top box has been connected via Ethernet to one of the ports labeled ETH 2, 3 or 4 on the Comtrend modem, and then reboot. If you are still experiencing this issue after following the steps above – or are using a fiber optic connection – please contact our technical support desk for further assistance.

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