Maintenance & Outages

New e-Mail Protocols

Bruce Telecom is moving to implement protocols which help make e-mail more secure and more reliable. As a result of this change, a small number of customers with incorrectly configured e-mail clients may experience difficulty sending e-mail.

When traveling outside of Canada or the U.S.A., please use our Webmail to access your emails.

If after January 8, 2020, you experience difficulty sending e-mail, please contact our Technical Support Team at 519-368-2000 or toll-free at 1-866-517-2000 to have your e-mail configuration settings updated.

Current Outages

On March 4th we experienced an interruption with our voicemail service. This has been resolved and voicemail should be functioning normally at this time. If you are still experiencing any difficulty with your voicemail please speak with our support team by calling 519-368-2000 option 1.

We apologize for any inconvenience this interruption may have caused.

Planned Maintenance

Currently no planned maintenance notices.