Maintenance & Outages

New e-Mail Protocols

Bruce Telecom is moving to implement protocols which help make e-mail more secure and more reliable. As a result of this change, a small number of customers with incorrectly configured e-mail clients may experience difficulty sending e-mail.

When traveling outside of Canada or the U.S.A., please use our Webmail to access your emails.

If after January 8, 2020, you experience difficulty sending e-mail, please contact our Technical Support Team at 519-368-2000 or toll-free at 1-866-517-2000 to have your e-mail configuration settings updated.

Current Outages

June 6, 2020 – we are experiencing a temporary certificate error with our email service which is affecting some customers ability to send and receive email. Customers do not need to do anything themselves to resolve this error. Our technicians are currently working on it and will have it resolved as soon as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

Planned Maintenance

Currently no planned maintenance notices.