Careers

The Customer Care Representative is the first point of contact for new and existing customers, providing friendly, knowledgeable, and professional service. This role supports customers through inbound and outbound interactions, including phone, email, retail, and door-to-door outreach in the communities we serve. Representatives answer inquiries, resolve issues, promote products and services, and ensure every interaction delivers a positive experience.

Reports to: Manager of Customer Experience

Responsibilities

• Respond to customer inquiries: in person (retail), email, and phone
• Conduct outbound activities to support sales, service updates, and customer outreach.
• Deliver high levels of customer service to both new and existing clients.
• Promote and sell products, services, and promotions; upsell to existing customers.
• Participate in community-based, door-to-door interactions when required.
• Resolve billing and service issues on first contact when possible; escalate or follow up as needed.
• Collaborate with other departments to resolve customer concerns.
• Initiate service orders, coordinate with relevant departments, and ensure completion.
• Accurately calculate and process service charges, billing credits, and adjustments.
• Maintain accurate data and records using company tools and systems.
• Communicate new product information to customers to ensure they receive the best solutions for their needs.
• Maintain and update product information and manuals
• Provide feedback as requested during process or procedure updates.
• Provide guidance and training to other team members as required.

Minimum Academic/Educational Requirements

Highschool Diploma
Experience in Customer Service

Required Qualifications/Skills and Experience

• Office and retail environments with flexibility across Bruce Telecom serving territory
• Frequent inbound and outbound calling
• Occasional door-to-door community outreach
• Significant computer use
• Collaboration with internal departments
• Hours and shifts will fluctuate based on business needs

Physical Demands

• Extended periods of computer and telephone use
• Sitting at a workstation; standing in a retail setting as required
• Walking for community-based, door-to-door interactions
• Lifting of up to 15lbs.

Mental Demands

• Ability to manage shaifting workloads and priorities
• Increased customer demands during peak hours

Hours of Work

40 hours per week; location, days, and hours of operation may vary based on business needs

Classification/Wage Rate

Clerical Contract, Schedule A, Classification 2

The Accounting Clerk is responsible for supporting the full cycle of financial operations, including receivables, payables, purchasing, and related financial activities. This role ensures the integrity, accuracy, and timeliness of financial information while supporting Bruce Telecom’s operational and financial objectives. The position operates within a collaborative team environment and requires adaptability to support evolving business needs while maintaining a high level of customer service and confidentiality.

Reports to: Finance Manager

Responsibilities:

• Ensure the accurate and timely processing of financial transactions across receivables, payables, and purchasing functions
• Maintain and reconcile financial records, accounts, and supporting documentation to ensure accuracy and completeness
• Communicate with customers, vendors, financial institutions, and internal departments to resolve issues and support business operations
• Monitor financial activities and identify discrepancies, risks, or process improvement opportunities
• Lead end-to-end procurement and inventory activities, including coordination, vendor engagement, and alignment with operational and business requirements
• Contribute to month-end and year-end processes, including reconciliations, preparation of financial statements, reporting, and audit support
• Participate in projects, inventory counts, and cross-functional initiatives as required
• Provide support across Finance team functions to ensure continuity of operations
• Provide guidance and training to team and organization members
• Perform other duties as assigned to support business needs

Educational Requirements:

• Post-secondary diploma in Business Administration, Accounting, or a related field

Required Qualifications, Skills, and Experience:

• Strong accounting and reconciliation skills with attention to accuracy and detail
• Previous experience with procurement and customs regulations
• Proven ability to manage priorities and meet deadlines
• Excellent communication and customer service skills with the ability to handle sensitive financial situations professionally
• Demonstrated ability to work independently and as part of a team
• Strong decision-making, analytical, and problem-solving abilities
• Ability to maintain confidentiality with financial and customer information
• Proficient in Microsoft Office application and financial software systems

Working Conditions:

• Office-based work environment
• Frequent use of computers, financial systems, and related technology
• Regular communication with customers, vendors, financial institutions, and internal departments by phone and email

Physical Demands

• Prolonged periods of sitting at a workstation
• Regular use of a computer, keyboard, and mouse
• Frequent use of the telephone and other office equipment

Mental Demands

• Ability to handle multiple priorities with accuracy and attention to detail
• Capacity to work under time-sensitive deadlines and occasional high-volume periods
• Professionalism and discretion when managing confidential financial information

Hours of Work:

40 Hours per week

Classification/Wage Rate:

Clerical Contract, Schedule A, Classification 1

If interested, please sumbit your cover letter and resume to Kristy Kransford at kristy.kransford@brucetelecom.com