Accessibility
Accessibility Standards
At Bruce Telecom, we’re committed to making sure our products and services are accessible to all our customers. Our goal is to provide a fantastic experience for everyone, including those with disabilities or health conditions. We offer a variety of contact methods so you can choose the one that works best for you, and our teams are always here to help. Together, we’ll find the right devices and plan options tailored to meet your needs. As we continue to grow, we’re constantly looking for new ways to be more accessible and inclusive, ensuring that everyone feels welcome and supported. Below are some of the steps we’ve taken to create a more accessible environment for all.
Customer Feedback
Bruce Telecom is committed to making our services more accessible and have introduced products and enhanced services tailored to meet the needs of all our customers. We continue to learn and develop ways in which we can be more accessible and inclusive to meet the needs of people with disabilities.
We welcome your feedback as it provides an opportunity for Bruce Telecom to learn and improve your experience. Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns. Feedback can be sent to our Director of Customer Experience using any of the following methods:
Bruce Telecom
Director of Customer Experience
3145 Highway 21
Tiverton, Ontario
N0G 2T0
accessible@brucetelecom.com
Online Webform
Phone
1-866-517-2000
Anonymous Feedback
Individuals providing feedback have the opportunity to provide personal information and contact information but those things are not required if they wish to remain anonymous. If anyone wishes to submit feedback anonymously, the online webform may be the best method to do so. The online webform ensures we are not exposed to any personal information such as name, address, or contact information.
Acknowledgement of Feedback
Automatic acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone involves direct interaction with a Bruce Telecom employee, therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement will be mailed to the address provided.
How feedback will be used
Feedback will help Bruce Telecom to continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Bruce Telecom develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between our accessibility plans.
Retention
All feedback will be stored at Bruce Telecom for the required seven-year period.
Alternative Formats
You can request an alternative format of our feedback process in print, large print, Braille, audio format or an electronic format that is compatible with adaptive technology by sending an email to accessible@brucetelecom.com.
Accessible Cellular Services for Customers with Disabilities
Physical
Settings:
Personalize the accessibility settings on your phone, such as assistive touch, home-click speed and screen timeout. Use your eye movements to control scrolling, display direction and video pausing.
Call Management:
Take control of your calls by setting speed-dial shortcuts, using automatic redial, and automatically answering calls using the speakerphone or headset.
Notifications:
Explore your phone’s notification settings and choose from a variety of audio, visual, and vibrating alerts.
Voice Control:
Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages, and more.
| Find the phone that’s right for you Bruce Telecom offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones |
| Call Display See the caller’s name or phone number before you answer or in case you miss a call. Call Display is already included in most rate plans. If you’re not subscribed, please contact our Customer Care Team to find out pricing and have it added to your service at 1-866-517-2000 option 2. |
| Email to Text Send and receive email via text message which helps reduce the need to open multiple messaging applications. All Bruce Telecom/Bell cellular phones have a unique email address: phone number@txt.bell.ca. For example, 4165555555@txt.bell.ca. |
| Visual Voicemail Manage your voice messages without having to dial in to your mailbox. Scan, listen to and manage messages right on your smartphone screen. Available on select iPhone smartphones. More about Visual Voicemail for iPhone |
| Voice Dialing Make a call by simply speaking the name or number of the person you want to reach. Available on a large selection of cellular phones and smartphones. |
| National Do Not Call List Reduce unwanted telemarketing calls by registering your phone number on the National Do Not Call List. Ways to register: • Online at www.LNNTE-DNCL.gc.ca • By phone at 1 866 580- DNCL (3625) • Via TTY device at 1 888 362-5889 • By faxing your fax number to 1 888 362-5329 There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do Not Call List indefinitely. |
| Enhanced 9-1-1 (e9-1-1) If you need to call 9-1-1 from your cellular phone, your device can provide emergency operators with your cellular phone number and location information. More about e9-1-1 |
| Operator Assistance If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. |
| Free Directory Assistance If you’re unable to use the directory and you’re eligible, you’ll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. |
| Voicemail to Text Voicemail to Text transcribes incoming voicemail into text messages (SMS) and delivers them to your cellular phone so you can quickly read your voicemail when you’re busy or unable to dial in. The feature can convert messages in English or French. If you’re not subscribed, please contact our Customer Care Team to find out pricing and have it added to your service at 1-866-517-2000 option 2. |
| Self Serve with MyBell Manage your cellular services online with MyBell. Take care of tasks such as reviewing bills and checking usage. You can access MyBell by downloading the app to your device or through a web browser. Register for MyBell Log in to MyBell |
Speech
Messaging:
Use your phone’s email, text messaging, and instant messaging features to communicate.
Assisted Communication:
Enjoy conversations by enabling the text-to-speech feature on your phone. You can type what you’d like to say and the feature will read the message out loud.
Video Calling:
Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bruce Telecom customers can use VRS without paying data charges. Learn More
TTY:
Many cell phones have a TTY mode. Depending on the phone, it may have built-in TTY software, or allow you to connect the phone to an external TTY device, or both.
| Find The Phone That’s Right For You Bruce Telecom offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones |
| Self Serve with MyBell Manage your cellular services online with MyBell. Take care of tasks such as reviewing bills and checking usage. You can access MyBell by downloading the app to your device or through a web browser. Register for MyBell Log in to MyBell |
| Operator Assistance If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. |
| Relay Service This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. |
| Video Relay Service This service lets people with hearing or speech disabilities to communicate with hearing people by phone with the help of a sign language interpreter over video. Canada Video Relay Service Register for Video Relay Service |
| Enhanced 9-1-1 (e9-1-1) If you need to call 9-1-1 from your cellular phone, your device can provide emergency operators with your cellular phone number and location information. More about e9-1-1 |
| Text with 9-1-1 (T9-1-1) This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call center’s using text messaging (SMS). More about and to register for Text with 9-1-1 |
| Free Directory Assistance If you’re unable to use the directory and you’re eligible, you’ll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. |
Cognitive
Guided Controls:
Customize the notifications you receive, use web readers to reduce visual clutter on websites, and set options for controlling touch and other device interactions.
Custom Contacts:
Add pictures and ringtones to each contact on your contact list to help you recognize names and numbers.
Alerts and Reminders:
Set alerts, voice notes and text reminders to help you remember important tasks and details.
Voice Control:
Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages and more.
Assisted reading and writing:
Use predictive text and voice control to write messages. Have emails, messages and web pages read out loud to you.
| Find The Phone That’s Right For You Bruce Telecom offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones |
| Alternate Formats Upon request, you can get your bills and certain other documents in Braille, large print, audio CD or eText CD. |
| Operator Assistance If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. |
| National Do Not Call List Reduce unwanted telemarketing calls by registering your phone number on the National Do Not Call List. Ways to register: • Online at www.LNNTE-DNCL.gc.ca • By phone at 1 866 580- DNCL (3625) • Via TTY device at 1 888 362-5889 • By faxing your fax number to 1 888 362-5329 There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do Not Call List indefinitely. |
| Enhanced 9-1-1 (e9-1-1) If you need to call 9-1-1 from your cellular phone, your device can provide emergency operators with your cellular phone number and location information. More about e9-1-1 |
| Free Directory Assistance If you’re unable to use the directory and you’re eligible, you’ll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. |
| Call Display See the caller’s name or phone number before you answer or in case you miss a call. Call Display is already included in most rate plans. If you’re not subscribed, please contact our Customer Care Team to find out pricing and have it added to your service at 1-866-517-2000 option 2. |
| Visual Voicemail Manage your voice messages without having to dial in to your mailbox. Scan, listen to and manage messages right on your smartphone screen. Available on select iPhone smartphones. More about Visual Voicemail for iPhone |
Hearing
How to get the most out of your service
Messaging:
• Use your phone’s messaging features to communicate, such as text messaging (SMS), email, instant messaging (IM), and multimedia messaging (MMS).
Notifications:
• Explore your phone’s notification settings and choose from a variety of audio and vibrating alerts.
Video Calling:
• Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bruce Telecom customers can use VRS without paying data charges.
Closed Captioning:
• Turn on closed captioning when watching video on your device.
TTY:
• Many cell phones have a TTY mode. Depending on the phone, it may have built-in TTY software, or allow you to connect the phone to an external TTY device, or both.
| Find the phone that’s right for you Bruce Telecom offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones |
| National Do Not Call List Reduce unwanted telemarketing calls by registering your phone number on the National Do Not Call List. Ways to register: • Online at www.LNNTE-DNCL.gc.ca • By phone at 1 866 580- DNCL (3625) • Via TTY device at 1 888 362-5889 • By faxing your fax number to 1 888 362-5329 There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do Not Call List indefinitely. |
| Call Display See the caller’s name or phone number before you answer or in case you miss a call. Call Display is already included in most rate plans. If you’re not subscribed, please contact our Customer Care Team to find out pricing and have it added to your service at 1-866-517-2000 option 2. |
| Voicemail to Text Voicemail to Text transcribes incoming voicemail into text messages (SMS) and delivers them to your cellular phone so you can quickly read your voicemail when you’re busy or unable to dial in. The feature can convert messages in English or French. If you’re not subscribed, please contact our Customer Care Team to find out pricing and have it added to your service at 1-866-517-2000 option 2. |
| Text with 9-1-1 (T9-1-1) This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS). More about and to register for Text with 9-1-1 |
| Self serve with MyBell Manage your cellular services online with MyBell. Take care of tasks such as reviewing bills and checking usage. You can access MyBell by downloading the app to your device or through a web browser. Register for MyBell Log in to MyBell |
| Relay service This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. |
| Video Relay Service This service lets people with hearing or speech disabilities to communicate with hearing people by phone with the help of a sign language interpreter over video. Canada Video Relay Service Register for Video Relay Service |
| Bell IP Relay This service lets people with hearing or speech disabilities communicate with hearing persons through a web-enabled computer and with the help of trained operators. More about and to register for Bell IP Relay |
Operator assistance
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.
Vision
Settings:
Adjust display settings such as fonts, colours, brightness, and contrast ratios to personalize your phone. Assign speed dial to contacts and create a shortcut to the accessibility menu.
Notifications:
Explore your phone’s notification settings and choose from a variety of audio and vibrating alerts.
Voice Control:
Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send message, and more.
Screen Reader:
Access you phone using a touch-controlled screen reader.
| Find The Phone That’s Right For You Bruce Telecom offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones |
| Operator Assistance If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. |
| Free Directory Assistance If you’re unable to use the directory and you’re eligible, you’ll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. |
| Alternate Formats Upon request, you can get your bills and certain other documents in Braille, large print, audio CD or eText CD. |
| National Do Not Call List Reduce unwanted telemarketing calls by registering your phone number on the National Do Not Call List. Ways to register: • Online at www.LNNTE-DNCL.gc.ca • By phone at 1 866 580- DNCL (3625) • Via TTY device at 1 888 362-5889 • By faxing your fax number to 1 888 362-5329 There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do Not Call List indefinitely. |
| Relay Service This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. |
| Enhanced 9-1-1 (e9-1-1) If you need to call 9-1-1 from your cellular phone, your device can provide emergency operators with your cellular phone number and location information. More about e9-1-1 |
| Voice Dialing Make a call by simply speaking the name or number of the person you want to reach. Available on a large selection of cellular phones and smartphones. |
Cellular Accessibility Discount
Eligible customers with hearing, vision, speech, cognitive, and physical (mobility and dexterity) accessibility needs will receive a $20/month off any current Connect Everything or Unlimited Smartphone rate plan.
Click here for accessibility form
Bruce Telecom Cellular Accessibility Return Guidelines
Bruce Telecom customers with self-identified accessibility needs are eligible for an extended trial period when purchasing cellular service on a term commitment.
Click here to learn more about Accessibility Return Guidelines
Contact Us About Accessibility
Hours of Operation
Monday-Friday 9:00am-6:00pm
Saturday: 9:00am-5:00pm
accessible@brucetelecom.com
Phone
519-368-2000 / option 2
1-866-517-2000 / option 2
Accessibility Services
3145 Highway 21
Tiverton, Ontario. N0G T0