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Our Story

Our world has changed dramatically in one century. After all, many people today don’t even remember dialing a rotary phone. Bruce Telecom has never lost sight of why we started in 1911 – to help people connect, to stay intensely local, and to provide exceptional service to our customers.

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members where trusted partners and opinions mattered. Although the business has evolved over 100 years, the foundation of values they built have remained committed to loyalty, honesty and quality.

Today Bruce Telecom is the region’s local communications leader. We’re still in the telephone business, but are so much more. We represent all of the ways that people connect together and feel a sense of belonging. Trustworthy home phone, freedom of mobile, access to high-speed Internet, digital television – we are right there with the high-quality, secure, reliable technologies that ensure our customers across the region have everything they need to keep on top of it all just about everywhere they are.

Our employees come from the area, not from a large corporate centre, or from a far-off place. We enjoy our work most because we’re helping our neighbours and families directly. We are available where you are – a live voice answering the phone, online, in person at one of our full-service local retail branches, or out servicing the community. We believe in community support and are active in lending a hand, giving back and doing our small part – simply because it feels right. The way it did for the local farmers who started it all. 

Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions:  Connecting our Community.

Bruce Telecom is a public utility that is wholly owned by the Corporation of the Municipality of Kincardine. The company is controlled and managed at arm’s length through a Council appointed Municipal Services Board which was established in 2006 through By-Law No. 2006-266.

The Municipal Services Board consists of nine members, five of whom are voting members appointed by Council and three of whom are non voting members including the company’s Chief Executive Officer, its Chief Financial Officer and the Municipal Chief Administration Officer.  The Mayor of the Municipality is an ex-officio member of the board.

Our Governance

Bruce Telecom’s Board Members

Chair

  • Mr. Robert Watson

Directors

  • Mr. Thomas Sullivan
  • Mr. Donald C. Stewart
  • Mr. Duncan McEwan
  • Mr. Paul Healey

Bruce Telecom’s telephony, cellular and IPTV operations are all Federally regulated under the Telecommunications Act, the Broadcast Act or the Radio Communications Act. These Acts are administered by the Canadian Radio-television and Telecommunications Commission (CRTC) and to a lesser extent, particularly with regard to spectrum for cellular, Industry Canada. Bruce Telecom’s Internet business is forborne from regulation.

Despite being municipally owned, Bruce Telecom is also governed from an employment perspective under federal jurisdiction rather than provincial, through the Canada Labour Act.

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