Bruce Telecom Accessibility Return Guidelines

Bruce Telecom customers with self-identified accessibility needs are eligible for an extended trial period when purchasing cellular service on a term commitment.

If you’re not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. You have not used the device excessively, in violation of our Responsible Use of Bruce Telecom/Bell Services Policy.

For prepaid mobile customers:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage
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