Let's Connect!

Support

Calling Features Explained

Learn what each of our calling features for Home Phone do and how to activate / deactivate them where appropriate.

Call Answer Enhanced

Call Answer Enhanced

Voicemail service that also offers option to have recording of your voicemails emailed to a designated email (e-forward). To turn on the e-forward, please indicate the email address to direct to. *98 to access – follow prompts

Call Answer with Transcription

Call Answer with Transcription

Enhanced voicemail with the additional service of having the recording transcribed in the forwarded email. This feature will also accept fax calls and transcribe them to a PDF. *98 to access – follow prompts

Call Name & Number Display

Call Name & Number Display

Displays Call Name Info – Must be included with Call Number Display

Call Waiting

Call Waiting

While on the phone and another call is received you will hear a beep indicating a second call is being received. To answer the second call, hit the flash button or hook. This places the first call on hold while you speak to the second call. To go back to the first call, hit the flash button or hook again.

Visual Call Waiting

Visual Call Waiting

Works similarly to call waiting, but will also include name and number call display information.

Non-Published Service

Non-Published Service

Name and number information will not be published in phone directory.

Call Trace

Call Trace

Allows you to initiate an automatic trace of the last incoming call you received. A successful trace receives a success message. You must contact your local police department to request the trace information as it will only be provided to law enforcement.

  • Dial *57 immediately after the offending call.
  • It is essential that the trace action be done immediately after hanging up the phone following the offending call. If there is a delay in taking action and another call is received, the trace will not trace the previous number.
Call Screen

Call Screen

Selective Call Acceptance allows you to define a list of calling numbers that will be accepted. All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.

To activate or deactivate:

  • Dial *63 and follow the recorded instructions

Selective Call Rejection allows you to define a list of numbers that will be blocked. An incoming call from this list is rerouted to a recorded message and your phone does not ring.

To activate or deactivate:

  • Dial *60 and follow the recorded instructions.
Ident-a-Call (Distinct Ring)

Ident-a-Call

Allows you to define a list of up to 12 separate phone numbers that will provide a special ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.


To activate:

  • Dial *61 and follow the recorded instructions

To deactivate or remove numbers:

  • Dial *61 and follow the recorded instructions to deactivate or delete numbers.
Call Return

Call Return

Will tell you the number of the most recent incoming call and can optionally dial that number for you. To hear the last callers number, pick up your phone and dial *69. To return the call, press 1.

Call Forwarding

Call Forwarding

Allows you have calls received to your phone number forwarded to an alternate phone number.

To activate:

  • Dial *72. You’ll hear a special dial tone. Enter the number you want your calls forwarded to.
  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *73. You’ll hear 2 beeps to indicate your calls will no longer be forwarded.
Remote Call Forwarding

Remote Call Forwarding

Allows you to activate or deactivate call forwarding on your home phone from any touch tone phone. 

To activate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *72.  You will hear the special dial tone again. Enter the phone number that you want your calls forwarded to.

  • If you forward your calls to a long distance telephone number, you will be charged the direct dial long distance rate for every call you receive. 

To deactivate:

FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388.  Eg. 519-832-0388, 519-396-0388, 519-368-0388

NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN.  The PIN will be the last 4 digits of your phone number.

  • You will hear a special dial tone.

THEN Dial *73. 

  • You will hear 2 beeps to indicate your calls will no longer be forwarded.  
Busy Call Forwarding

Busy Call Forwarding

Allows you to have any calls received while you are already on a call, forwarded to an alternate phone number.

To activate:

  • Dial *90  You’ll hear a special tone. 
  • Enter the number you want your calls forwarded to and the forward will be enabled once the call is answered. If the number is not answered, hang up and try again until the call is answered.
  • If you forward calls to a long distance number you will be charged the direct dial long distance rate for every call you receive.

To deactivate:

  • Dial *91. 
  • You’ll hear 2 beeps to indicate you calls will no longer be forwarded.
Selective Call Forwarding

Selective Call Forwarding

Allows you to have selected incoming calls forwarded to a designated telephone number.

To activate:

  • Dial *68 and follow the recorded instructions.

To deactivate or remove numbers:

  • Dial *68 and following the directions to deactivate or delete numbers.
Speed Dialing 8

Speed Dialing 8

  • Dial *74 to set up One Digit speed calling and follow the instructions.
Speed Dialing 30

Speed Dialing 30

  • Dial *75 to set up Two Digit speed calling and follow the instruction.
Toll Restriction with Pin

Toll Restriction with PIN

Used to restrict long distance calling and a PIN to be entered before making any long distance calls.
PIN default is the last 4 digits of the phone line number. This can be changed to any 4 digit PIN you like by contacting a customer care representative.

To make a long distance call dial one of the following options followed by your PIN:

  • 1
  • 411
  • 0 (any calls made through the operator will not be billed using your Bruce Telecom long distance plan. These are billed using Bell Operator Assistance rates which are considerably higher).
  • Then dial the number you want to call.
3-Way Calling

3-Way Calling

  • Allows you to put a call on hold in order to dial another number, and then switch between the two calls. Works on regular lines, not PBX.
  • While on an existing call, press Flash or Link on your phone, then dial the third party’s number. If the third party answers, you can talk privately with this person before you connect to make the call 3-way. 
  • Press Flash or Link again to connect both calls.
  • If the third party does not answer or their line is busy, press Flash or Link twice to rejoin the original call. If you hang up while a call is still on hold, you will receive a ring back reminding you the call is there and you can rejoin it by picking up the receiver.
Safety Line

Safety Line

  • Increase the security and convenience of your telephone service with a safety line which can call another telephone number simply by lifting the receiver.
  • When requesting a safety line, tell the customer service representative what phone number you would like to be automatically dialed without having to dial. This number will be called whenever you lift the receiver and do not dial another number within 16 seconds.
  • The predesignated number can be changed at any time by calling a customer care representative. Admin charge of $20.75 per requested change.
Simring

Simring

Allows subscribers to specify a list of numbers which are rung (in addition to their own number) whenever their line is called. Any of the numbers that are rung can answer the call.  

Numbers are to be provided when this feature is added. Max amount of phone numbers is 32.

  • Dial *333 to enable
  • Dial *334 to disable
Find Me Follow Me

Find Me Follow Me

Allows subscriber to specify a list of numbers that are rung whenever their line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.

  • Numbers are provided by customer when they add the feature. 
  • Max number of #s is 32.
Call Return – Busy

Call Return Busy

Allows you to call a busy line back automatically when the line becomes free.

To automatically callback the last outgoing call, press *66.
To cancel all outstanding callback attempts, press *86.

Unidentified Call Rejection

Unidentified Call Rejection

Automatically rejects all calls from callers who have withheld their Caller ID number.

Do Not Disturb

Do Not Disturb

Allows you to block your line temporarily to prevent incoming calls.

  • Dial *78 to enable, and *79 to disable.
Reminder Call

Reminder Call

Allows you to schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, a reminder call will try again.

To activate an Individual Reminder Call:

  • Dial *310
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

To check Individual Reminder Calls:

  • Dial *313

To disable one Individual Reminder Call:

  • Dial *312

To disable all Individual Reminder Calls:

  • Dial *311

To activate a Regular Reminder Call:

  • Dial *314
  • An announcement will prompt you to dial the desired time, in 24 hour clock format, followed by #.
  • An announcement will prompt you to dial the repeat option code *314 followed by #.
  • The options are every Monday (1), Tuesday (2), Wednesday (3), Thursday (4), Friday (5), Saturday (6), Sunday (7), every weekday (8), every day (9).
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point, if desired.

To Check Regular Reminder Calls:

  • Dial *317

To Disable one Regular Reminder Call:

  • Dial *316

To Disable all Regular Reminder Calls:

  • Dial *315
Call Hold

Call Hold

Allows you to put a call on hold and then dial another number and easily switch back and forth between the two calls.

  • While on a call press Flash or Link
  • Dial *52
  • Dial the second number
  • You can then press Flash or Link again to switch back to the first call (putting the second call on hold). Press Flash or Link again to switch between the two numbers.