Support

How to change my Wi-Fi name and password

As your trusted telecommunications partner, we understand the importance of a secure and easily manageable home network. Here we’ll walk you through the simple yet impactful steps to change your Wi-Fi name and password, ensuring not only a more personalized connection but also reinforcing the security of your digital domain.

What to do if you have a BMTS supplied router.

If you have a BMTS supplied router, the only option for changing your username or password is to call our support team at 519-368-2000. We are unable to give out password information via email, which is why you are required to call our direct support line.

What to do if you have a Nokia Wi-Fi Access Point.

If you have a BMTS supplied Nokia Wi-Fi access point, you can install the Nokia Wi-Fi App onto your mobile device to control your Wi-Fi settings.

Router not provided by Bruce Telecom

If you have a router that your purchased yourself and was not provided by Bruce Telecom, you will need to log in to the router and go into the Wi-Fi settings. If you are unsure about how to do this, please refer to your manual for the router or contact the router manufacturer.