Support

Missing HD or SD Channels

If you are only able to tune into Standard Definition (SD) channels and no High Definition (HD) channels – and vice versa – this is usually a quick fix. 

  • On the remote control for the Bruce Telecom receiver, press the “STB” button once, then press the guide button to open the television guide
  • Check what filter is applied to the guide.  This information is located directly above the date in the guide, and will say one of the following: All, Subscribed, HD, SD, or Favourites
  • Press the Guide button repeatedly until you have changed the filter to Subscribed. This will allow you to once again tune into all your subscribed channels

NOTE: The guide may close while cycling through the different filter options.  If this occurs, simply press the Guide button again to re-open the guide and continue changing filter options.

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