This
is not a message or warning that our television receivers provide. Most likely this is a default message that
your TV displays when it does not detect a video signal on the selected input
setting. To resolve this:
Inspect the television receiver Bruce
Telecom provided. If there are no lights
active on it at all, please ensure that it is connected to a power source. Should you find that the receiver is
connected to a power source, but still does not have any LED’s active, please
call our technical support line.
If the LED on the receiver is on but is lighting
up red: This indicates that the receiver is in standby mode and needs to be
turned on in order to provide a video signal to your television. To do so, please press the “STB” button on the remote control, then
press the blue “Power” button located
at the top of the remote. If done
correctly, the red light on the receiver should turn blue to indicate it is now
active.
In the event that the LED on the receiver
is lit up blue, and your television is still displaying the message: Try the various input/video source options on
your television set. To do this using
the remote control Bruce Telecom provides, follow these steps:
- Press the “TV” button located near the top of the remote control
- Press the “TV INPUT” button located at the top left corner of the remote control. This should either open up your televisions Input/Source selection menu, or change to the next available input setting
- Try each input option available until you find the one the cable receiver is connected to
- Press the “STB” key on the remote control when done.
Should your television still be displaying
the same message after completing the steps above, try rebooting the Bruce
Telecom television receiver. You can do
this by unplugging the power cord from the rear of the unit for ten seconds,
and then reconnecting. Alternatively you
can press and hold the power button on the front of the receiver for 5-10
seconds until it begins to flash steadily.
If
you are unsure of what input/source the television receiver is connected to, or
are still seeing the message after trying the above steps, please call our
technical support line for further assistance.
Slow browsing speeds or issues streaming can be caused by a multitude of
factors, and typically our technical support team will need to be engaged to
find the solution. However, there are
several things that you can do to troubleshoot the issue yourself!
- Reboot the modem/router: Modems and routers, like home computers and other electronic devices, can sometimes require rebooting to resolve performance degradation issues. To reboot your equipment, take the following action:
- Unplug the power cord from the modem, or use the power button on the back of the device. If using a separate wireless router, unplug the power from this as well.
- Wait 10 seconds, then plug the power back in to the modem. If you are using a separate wireless router, please wait until the DSL light on the modem is solid before powering the router back up.
- Try other websites or services: It is possible that the issue is not on your end, but actually with the site or service you are trying to reach. If this is the case, trying other websites or services should quickly and conclusively demonstrate this.
- Try another device: Similarly to above, occasionally the problem will be a manifestation of device specific issues. Try loading the same website or service on another device to test for this. If you find it is working fine on a different device, in similar conditions, try restarting your device and ensuring it is up to date.
- Run a speed test: One of the best assessments of the state of your internet connection is provided through a quick test to determine the speeds being delivered to your device. For the most accurate results, we recommend testing on a device connected directly to the router via Ethernet cord.
You can run a speed test here. Once the test has completed, compare the results to your subscribed speed package.
While
your speeds may not be exactly on the upper limit of what you are subscribed
to, they should be close. If they are not close to your subscription,
please call our technical support team for further assistance.
If you are choosing to
set up your Bruce Telecom email address in a mail client, you can set the
account up as either a POP3 or IMAPv4 account.
If you have chosen to utilize a POP3 set up, please use the following
mail server settings:
Incoming (POP3)
- Hostname: mail.bmts.com
- User name: the first part of your email address (everything before the @ sign)
- Password: your email password
- Port: 110
- Encryption: None
Outgoing (SMTP)
- Hostname: smtp.bmts.com
- Requires sign on/authentication: Yes
- User name: the first part of your email address (everything before the @ sign)
- Password: your email password
- Port: 587
- Encryption: SSL/TLS or STARTTLS
These are the settings that the vast majority of email clients and smart devices will use. If you have tried these settings, and are still unable to send or receive mail, please call our technical support line for further assistance.
