Understanding the true performance of your internet service can be a challenge. This is where our Internet Speed Test comes into play, offering you a comprehensive and user-friendly solution to assess the speed and reliability of your internet connection.
Please click the link listed below to run a speed test on your internet.
Welcome to our comprehensive guide on setting up your email in Outlook, your gateway to seamless communication and efficient email management. Whether you’re a seasoned professional looking to streamline your workflow or a novice eager to explore the world of email, our step-by-step instructions will guide you through the process, ensuring a hassle-free setup.
Open Outlook app
Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”, Click connect.
On the next screen, select IMAP
On next screen, type in your bmts email and password. Click connect when it has been entered.
Outlook may complete set up from here on its own. If so, you will see this screen. Click done. You should see mail coming to your inbox.
Open outlook app
Click the file button in the top left corner
Click add account button in the middle section of the screen
Type in your email address (with @bmts.com) in the email address field. Click on advanced options and check “let me set up my account manually”. Click connect
On the next screen, select IMAP.
On IMAP Account Settings, fill in as follows:
Incoming Mail Server: mail.bmts.com
Port: 143 (993 may also work)
Encryption Method: STARTTLS
Outgoing Mail Server: smtp.bmts.com
Port: 587 (465 may also work)
Encryption Method: STARTTLS
Do not check Require logon using Secure Password Authentication (SPA) for both incoming & outgoing.
Click Next when all info in entered
On the next screen, type in your bmts email password. Click connect when it has been entered.
Outlook will now add your email account. Once it has been completed you will see this screen. Click done and you should see mail coming into your inbox.
Learn what each of our calling features for Home Phone do and how to activate / deactivate them where appropriate.
Call Answer Enhanced
Voicemail service that also offers option to have recording of your voicemails emailed to a designated email (e-forward). To turn on the e-forward, please indicate the email address to direct to. *98 to access – follow prompts
Call Answer with Transcription
Enhanced voicemail with the additional service of having the recording transcribed in the forwarded email. This feature will also accept fax calls and transcribe them to a PDF. *98 to access – follow prompts
Call Name & Number Display
Displays Call Name Info – Must be included with Call Number Display
Call Waiting
While on the phone and another call is received you will hear a beep indicating a second call is being received. To answer the second call, hit the flash button or hook. This places the first call on hold while you speak to the second call. To go back to the first call, hit the flash button or hook again.
Visual Call Waiting
Works similarly to call waiting, but will also include name and number call display information.
Non-Published Service
Name and number information will not be published in phone directory.
Call Trace
Allows you to initiate an automatic trace of the last incoming call you received. A successful trace receives a success message. You must contact your local police department to request the trace information as it will only be provided to law enforcement.
Call Screen
Selective Call Acceptance allows you to define a list of calling numbers that will be accepted. All other incoming calls will be rejected and receive an announcement that the called party is not presently accepting calls.
To activate or deactivate:
Selective Call Rejection allows you to define a list of numbers that will be blocked. An incoming call from this list is rerouted to a recorded message and your phone does not ring.
To activate or deactivate:
Ident-a-Call
Allows you to define a list of up to 12 separate phone numbers that will provide a special ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.
To activate:
To deactivate or remove numbers:
Call Return
Will tell you the number of the most recent incoming call and can optionally dial that number for you. To hear the last callers number, pick up your phone and dial *69. To return the call, press 1.
Call Forwarding
Allows you have calls received to your phone number forwarded to an alternate phone number.
To activate:
To deactivate:
Remote Call Forwarding
Allows you to activate or deactivate call forwarding on your home phone from any touch tone phone.
To activate:
FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388. Eg. 519-832-0388, 519-396-0388, 519-368-0388
NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN. The PIN will be the last 4 digits of your phone number.
THEN Dial *72. You will hear the special dial tone again. Enter the phone number that you want your calls forwarded to.
To deactivate:
FIRST – Dial the local access number 519 – XXX (your local phone number exchange) – 0388. Eg. 519-832-0388, 519-396-0388, 519-368-0388
NEXT Dial your own 7 digit home or business phone number and your 4 digit PIN. The PIN will be the last 4 digits of your phone number.
THEN Dial *73.
Busy Call Forwarding
Allows you to have any calls received while you are already on a call, forwarded to an alternate phone number.
To activate:
To deactivate:
Selective Call Forwarding
Allows you to have selected incoming calls forwarded to a designated telephone number.
To activate:
To deactivate or remove numbers:
Speed Dialing 8
Speed Dialing 30
Toll Restriction with PIN
Used to restrict long distance calling and a PIN to be entered before making any long distance calls.
PIN default is the last 4 digits of the phone line number. This can be changed to any 4 digit PIN you like by contacting a customer care representative.
To make a long distance call dial one of the following options followed by your PIN:
3-Way Calling
Safety Line
Simring
Allows subscribers to specify a list of numbers which are rung (in addition to their own number) whenever their line is called. Any of the numbers that are rung can answer the call.
Numbers are to be provided when this feature is added. Max amount of phone numbers is 32.
Find Me Follow Me
Allows subscriber to specify a list of numbers that are rung whenever their line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.
Call Return Busy
Allows you to call a busy line back automatically when the line becomes free.
To cancel all outstanding callback attempts, press *86.
Unidentified Call Rejection
Automatically rejects all calls from callers who have withheld their Caller ID number.
Do Not Disturb
Allows you to block your line temporarily to prevent incoming calls.
Reminder Call
Allows you to schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, a reminder call will try again.
To activate an Individual Reminder Call:
To check Individual Reminder Calls:
To disable one Individual Reminder Call:
To disable all Individual Reminder Calls:
To activate a Regular Reminder Call:
To Check Regular Reminder Calls:
To Disable one Regular Reminder Call:
To Disable all Regular Reminder Calls:
Call Hold
Allows you to put a call on hold and then dial another number and easily switch back and forth between the two calls.
Download a printable PDF of our Digital TV User Guide. PDF will open in a new tab or window, close that to return to this page.
If you are having internet issues, the routers provided by Bruce Telecom can provide you information on their operational status through the lights located on the front panel of the router.
As always, if you are having any issue with your router or services, please give us a call on our technical support line. We will be happy to assist you.
If you are unable to access the internet at all, please try the following:
Try another device: Occasionally the problem will be a manifestation of device specific issues. Try loading a website or service on another device to test for this. If you find it is working fine on a different device, in similar conditions, try restarting your device and ensuring it is up to date.
Reboot the modem/router: Modems and routers, like home computers and other electronic devices, can sometimes require rebooting to resolve performance degradation issues. To reboot your equipment, take the following action:
Verify Cabling: If you are a DSL customer, please verify that the modem has a DSL cord/phone line connected to the DSL port on the back of the modem. Likewise, if you are a Fiber Optic customer please verify that there is an Ethernet cord connected to the ETH WAN or GB/ETH port on the back of the router.
Once you have completed the previous steps, inspect the modems/routers lights. Ensure that the Wireless lights are active, as this indicates whether or not the wireless network is being broadcast by the router. If the light is not on, trying pressing the “Wifi On/Off” button on the front of the modem.
If you have completed these steps and are still not able to access the internet, please call our technical support line as soon as possible for further assistance.
Contact us if you have any questions.
Local Callers:
519-368-2000
Long Distance Callers:
1-866-517-2000